Care Coordinator

2 days ago

Plymouth Meeting, Pennsylvania, United States Accolade Full time
About Accolade

Accolade is a leading healthcare company that provides personalized healthcare experiences to millions of people and their families. Our mission is to help every person live their healthiest life by connecting them to the right care at the right time.

Job Overview

We are seeking a highly motivated and compassionate Care Coordinator to join our team. As a Care Coordinator, you will be responsible for collaborating with our Autism Service Navigators to identify barriers to care and provide personalized support to our TRICARE beneficiaries enrolled in the Autism Care Demonstration (ACD).

Key Responsibilities
  • Maintain the highest level of confidentiality and compliance protecting our beneficiary's information
  • Provide caring, effective, and professional communication with our ACD families, providers, and managed care support contractors via telephone, digital messaging, email, and fax
  • Initial Outreach - Make initial calls to new beneficiaries welcoming them to the program, helping them understand and meet TRICARE and ACD requirements, and understanding their immediate needs
  • Accurate and complete documentation
  • Gain a holistic view of who our beneficiaries are, understand what's important to them, and provide information so they can make an informed decision about their healthcare
  • Critical thinking and problem-solving in support of our team and our beneficiaries' needs
  • Care coordination - Interacting with a beneficiary's providers to help ensure alignment and resolve issues as they arise, as well as partnering closely with the families' Autism Service Navigator
  • Perform searches for providers and national and local resources requested by our beneficiaries and returning the results in a timely manner
  • Promote an atmosphere consistent with our Accolade culture and foster a team environment that promotes transparency, accountability, and trust
Requirements
  • Associate's degree, bachelor's degree preferred
  • 3+ years of experience in customer service, call center, or comparable industry
  • Experience with Microsoft Office (Word, SharePoint, PowerPoint)
  • Passionate about providing a world-class beneficiary experience
  • Ability to listen, talk, and type all at once through multi-channel communications
Benefits
  • Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO
  • HDHP medical plan with generous employer contributions towards an HSA
  • 401(k) Retirement Plan with matching employer contributions
  • Hourly Vacation Time Off
  • Generous Holiday Schedule + 5 floating holidays
  • 18 weeks of paid parental leave
  • Subsidized commuter benefits programs
  • Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
  • 1 Volunteer day per year
  • Employee Stock Purchase Plan (ESPP) w/ employee discount
About Accolade's Culture

At Accolade, we are committed to building a workplace where all can grow and thrive. We live by our core values:

  • Member Obsessed - For everything we do, we ask ourselves: Is this going to make our member's life measurably better?
  • Be Fearless - We think differently. We do what's never been done. We are reinventing healthcare every step of the way.
  • Stronger Together - We honor the differences among one another and know that our unique perspectives drive us forward.
  • Genuine Care - We care deeply about the human beings we work with and serve. We have each other's back.
  • Embrace Reality - We bring the data, tell the truth, and trust each other.
  • Relentless Execution - We operate with a bias for action. Take initiative, move fast & have fun.

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