Service Coordinator

2 days ago

Plymouth Meeting, Pennsylvania, United States Sciens Building Solutions Full time
Job Title: Service Coordinator

Sciens Building Solutions is seeking a highly organized and customer-focused Service Coordinator to join our team. As a Service Coordinator, you will be responsible for ensuring customer satisfaction and a positive company image by interacting with existing and potential customers, scheduling preventative maintenance inspections and emergency calls, and fielding customer calls to analyze issues and determine the best course of action.

Key Responsibilities:
  • Schedule preventative maintenance inspections and emergency calls, utilizing a dispatch board to update and maintain all schedules for on-time service while maintaining zero backlogs.
  • Answer customer calls, dispatching the proper technicians to handle any emergencies as required, and follow through to ensure resolution of all situations.
  • Generate and monitor Service department's internal and external correspondence regarding service technicians, analyzing completed work orders for accuracy, and ensuring they are correct, complete, and on time.
  • Perform accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
  • Prepare subcontract work orders for invoicing, including test reports, deficiencies, and quotes.
  • Track and/or quote deficiencies.
  • Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites, and updated customer names and addresses.
  • Dispatch appropriate technicians based on skill set required for each site or project.
  • Issue tools from service cage.
  • Generate/maintain schedules on a daily/weekly/monthly basis, fielding trouble calls, PM inspections, on-call schedule, vacation schedule, and subcontractor schedule.
  • Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.
  • Display effective communication with customers, promptly following up on customer inquiries, tracking special needs requests, reports, and copies as needed.
  • Material requisition: prepare and process accurate purchase requisitions for purchasing.
  • Complete service contract cancellation form(s) and submit with backup for processing.
  • Coordinate customers' service requirements with other appropriate departments, as necessary, to ensure effective customer service.
  • Provide accurate information to Accounting to ensure one-day billing processing.
Requirements:
  • High school diploma or equivalent.
  • Two to five years of experience in customer service.
  • Strong organizational skills.
  • Ability to multi-task, manage self, and team.
  • Remain calm under pressure.
  • Possess sound decision-making skills and practical judgment priorities.
  • Ability to encourage and motivate people with a positive attitude.
  • Interest in helping and working with customers.
  • Computer literate: working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.

  • Service Coordinator

    2 weeks ago

    Plymouth Meeting, Pennsylvania, United States Carrier Full time

    Job Summary:Carrier is seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in scheduling and dispatching technician daily work orders, ensuring scope of work and time requirements are well communicated.Key Responsibilities: Schedule and dispatch technician daily work...

  • Service Coordinator

    4 weeks ago

    Plymouth Meeting, Pennsylvania, United States 22nd Century Technologies, Inc. Full time

    Position Overview:As a pivotal member of our operations team, the Service Dispatcher is responsible for ensuring efficient communication and coordination of service requests. This role involves managing appointments and technician schedules to optimize workflow and enhance customer satisfaction.Key Responsibilities:Handle incoming communications, including...

  • Service Operations Coordinator

    4 weeks ago

    Plymouth Meeting, Pennsylvania, United States Russell Tobin Full time

    Job OverviewPosition Title: Service Operations CoordinatorWork Location: On-SiteCompensation: $22-23/hour on W2Employment Type: Contract PositionWorking Hours: Monday - Friday, 8am - 5pmRole Summary:The Service Operations Coordinator is responsible for managing service requests and scheduling appointments effectively. This role involves handling...

  • Service Coordination Specialist

    4 weeks ago

    Plymouth Meeting, Pennsylvania, United States 22nd Century Technologies, Inc. Full time

    Position Overview:The Service Dispatcher plays a crucial role in ensuring efficient operations within the organization. This position involves managing communication with clients and coordinating the schedules of technicians to optimize service delivery.Key Responsibilities:Handle incoming communications, including phone calls and emails, to schedule and...

  • Service Coordination Specialist

    1 month ago

    Plymouth Meeting, Pennsylvania, United States 22nd Century Technologies, Inc. Full time

    Position Overview:The role of the Service Dispatcher is crucial in ensuring efficient operations within our organization. This position involves managing communication with clients and coordinating the daily activities of our service technicians.Key Responsibilities:Handle incoming calls and emails, confirming appointments and entering customer information...

  • Service Coordination Specialist

    1 month ago

    Plymouth Meeting, Pennsylvania, United States 22nd Century Technologies, Inc. Full time

    Position Overview:The Service Dispatcher plays a crucial role in ensuring the efficient operation of our service department. This position involves managing communication with clients and coordinating technician schedules to meet service demands effectively.Key Responsibilities:Handle incoming communications and manage appointment scheduling, ensuring...

  • Food Service Coordinator

    3 weeks ago

    Plymouth Meeting, Pennsylvania, United States Miller's Ale House Full time

    Miller's Ale House - 500 W Germantown Pike [Kitchen Staff / Restaurant Server] Key Responsibilities:• Act as liaison between Front of House (FOH) and Back of House (BOH) Team Members to ensure seamless service.• Develop and maintain menu knowledge to address any server or bartender questions about the menu, ensuring accuracy and consistency.• Uphold...

  • Food Service Coordinator

    2 weeks ago

    Plymouth Meeting, Pennsylvania, United States Miller's Ale House Full time

    Miller's Ale House - 500 W Germantown Pike [Kitchen Staff / Restaurant Server] Key Responsibilities:• Act as liaison between Front of House (FOH) and Back of House (BOH) Team Members to ensure seamless communication and efficient service.• Develop and maintain menu knowledge to address any server or bartender questions about the menu, ensuring accurate...

  • Service Coordination Specialist

    1 month ago

    Plymouth Meeting, Pennsylvania, United States 22nd Century Technologies, Inc. Full time

    Position Overview:The Service Dispatcher plays a crucial role in ensuring the efficient operation of our service department. This position involves managing communication with customers and technicians, as well as organizing daily work schedules.Key Responsibilities:Handle incoming communications, including phone calls and emails, to schedule and confirm...

  • Service Coordination Specialist

    4 weeks ago

    Plymouth Meeting, Pennsylvania, United States 22nd Century Technologies, Inc. Full time

    Position Overview:The role of the Service Dispatcher is crucial in ensuring efficient operations within the organization. This position involves managing the flow of work orders and maintaining effective communication with technicians and customers.Key Responsibilities:Handle incoming communications and manage appointment scheduling while accurately entering...

  • Patient Services Coordinator

    7 days ago

    Plymouth Meeting, Pennsylvania, United States Main Line Health Full time

    About the RoleWe are seeking a highly skilled Patient Services Representative to join our team at Main Line Health. As a key member of our organization, you will play a vital role in delivering exceptional patient care and support.Key ResponsibilitiesProvide exceptional patient service and support, ensuring a positive experience for all patients and...

  • Patient Services Coordinator

    3 weeks ago

    Plymouth Meeting, Pennsylvania, United States Main Line Health Full time

    About the RoleWe are seeking a highly skilled and organized Patient Services Representative to join our team at Main Line Health. As a key member of our organization, you will be responsible for providing exceptional patient care and support.Key ResponsibilitiesProvide Excellent Patient Care: Greet and direct patients and visitors, schedule appointments, and...

  • Patient Services Coordinator

    4 weeks ago

    Plymouth Meeting, Pennsylvania, United States W Cosmetic Surgery Full time

    Position OverviewW Cosmetic Surgery is seeking a dedicated individual to serve as the primary point of contact at our front desk. This role is crucial as it shapes the initial experience of our patients, making it essential to embody professionalism and warmth.The ideal candidate will possess a friendly demeanor and have a background in customer service,...

  • Patient Services Coordinator

    4 weeks ago

    Plymouth Meeting, Pennsylvania, United States W Cosmetic Surgery Full time

    Position OverviewW Cosmetic Surgery is seeking a dedicated individual to serve as the welcoming face of our practice. This role is crucial as you will be the first point of contact for our patients, setting the tone for their experience with us.The ideal candidate will possess a friendly demeanor and a strong background in customer service, particularly in...

  • Patient Services Coordinator

    4 weeks ago

    Plymouth Meeting, Pennsylvania, United States W Cosmetic Surgery Full time

    Position OverviewW Cosmetic Surgery is seeking a dedicated individual to serve as the welcoming face of our practice. This role is crucial as you will be the first point of contact for both callers and visitors, setting the tone for their experience with us.The ideal candidate will possess a friendly demeanor and have a background in customer service,...

  • Patient Services Coordinator

    1 month ago

    Plymouth Meeting, Pennsylvania, United States W Cosmetic Surgery Full time

    Position OverviewW Cosmetic Surgery is seeking a dedicated individual to serve as the primary point of contact at our front desk. This role is essential in creating a welcoming atmosphere for our patients and visitors, ensuring that their first interactions with our practice are positive and memorable.The ideal candidate will possess a friendly demeanor and...

  • Purchase Transaction Coordinator

    2 weeks ago

    Plymouth Meeting, Pennsylvania, United States Ardán, Inc., A Community of Companies Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Purchase Transaction Coordinator to join our team at Ardán, Inc., A Community of Companies. As a key member of our closing team, you will play a critical role in ensuring the smooth execution of real estate transactions.Key ResponsibilitiesCoordinate and manage the closing process, ensuring...

  • Purchase Transaction Coordinator

    1 week ago

    Plymouth Meeting, Pennsylvania, United States Grid151 LLC Full time

    Job Title: Purchase Transaction CoordinatorGrid151 LLC is seeking a highly skilled Purchase Transaction Coordinator to join our team. As a key member of our closing team, you will be responsible for coordinating real estate purchase closings, communicating with clients and stakeholders, and ensuring the smooth execution of...

  • Patient Services Coordinator

    4 weeks ago

    Plymouth Meeting, Pennsylvania, United States W Cosmetic Surgery Full time

    Position OverviewW Cosmetic Surgery is seeking a dedicated individual to serve as the face of our practice at the front desk. This role is crucial as it involves being the first point of contact for both callers and visitors, ensuring a welcoming and professional atmosphere.The ideal candidate will possess a friendly demeanor and have experience engaging...

  • Purchase Transaction Coordinator

    3 days ago

    Plymouth Meeting, Pennsylvania, United States Ardan Inc Full time

    Job Description**Job Summary**Ardan Inc is seeking a highly skilled and detail-oriented Purchase Transaction Coordinator to join our team. As a key member of our closing team, you will be responsible for coordinating real estate purchase closings, communicating with clients and stakeholders, and ensuring timely and accurate delivery of closing...