Luxury Retail Training Leader
2 weeks ago
Bvlgari is seeking a Retail Training Manager to oversee training initiatives for the US West Coast within our North American operations. This role will report directly to the Director of Training for North America and will be integral in facilitating training programs tailored to the designated region.
Key Responsibilities
- Implement and enhance training sessions for Store Managers and Client Advisors focusing on the Bvlgari client experience, effective selling strategies, and product knowledge including Jewelry, Watches, and Accessories.
- Engage in retail coaching and in-store evaluations, providing constructive feedback to Store Directors and the Director of Training for North America.
- Collaborate on the onboarding process for all new retail personnel in the region.
- Assist in adapting training programs developed by the central training team to fit regional needs.
- Plan, monitor, and conduct store visits to support significant regional initiatives.
- Prepare, deliver, and follow up on in-store training sessions.
- Oversee the management of eLearning platforms relevant to the assigned market.
- Conduct needs assessments and develop action plans based on insights from Mystery Shop and Voice of Client feedback.
- Undertake additional projects as directed by management to bolster business objectives.
- Work collaboratively with cross-functional committees or task forces as needed.
Essential Qualifications
- A minimum of 5 years of experience in sales and/or training within a luxury retail environment.
- Familiarity with eLearning platforms.
- Proficiency in Microsoft Office applications.
- Capability to manage departmental budget contributions and process expense reports efficiently.
- Adaptability to navigate various professional settings with agility.
- Willingness to travel domestically and internationally up to 70% of the time.
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