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GUCCI Retail Leadership Manager

2 months ago

California, Missouri, United States Gucci Group Full time

GUCCI Retail Leadership Manager - Overview

At GUCCI, we are dedicated to crafting a community of innovators and visionaries who share a passion for redefining the luxury landscape. As a pivotal member of our team, you will play a key role in shaping the future of our brand.

Position Overview

As a Retail Leadership Manager at GUCCI, your mission is to guide and motivate a team of Client Advisors, ensuring they deliver exceptional service through a client-focused approach.

Core Responsibilities

Team Development

  • Engage with your team on the sales floor, providing ongoing support and coaching to enhance their performance and client interactions.
  • Facilitate store operations as the Manager on Duty, offering direction and support to Client Advisors during shifts.
  • Conduct daily briefings to communicate business objectives and expectations effectively.
  • Encourage cross-category selling, ensuring your team is equipped to promote all product lines.
  • Lead regular performance discussions, identifying growth opportunities and crafting actionable plans.
  • Assist in the recruitment and onboarding process to build a high-performing team.
  • Ensure adherence to company policies and procedures within your team.

Client Engagement

  • Inspire your team to provide a superior client experience, fostering a culture of hospitality.
  • Develop strategies to cultivate long-term relationships with clients, enhancing loyalty and engagement.
  • Utilize client management tools to optimize team and personal client relationships.
  • Oversee clienteling initiatives, setting clear goals and monitoring progress.
  • Lead by example on the sales floor, embodying the GUCCI selling philosophy.
  • Manage customer interactions to ensure all clients receive exceptional service.
  • Address and resolve customer service challenges to maintain client relationships.
  • Capture valuable customer insights to personalize client engagement strategies.

Product Management

  • Monitor category performance and proactively suggest strategies to meet sales targets.
  • Collaborate with leadership and merchandising teams to provide feedback on product offerings and inventory needs.
  • Support Client Advisors in developing comprehensive product knowledge and awareness of market trends.
  • Leverage digital platforms to enhance both in-store and online sales efforts.

Operational Excellence

  • Work closely with various departments to ensure compliance with company policies and operational standards.
  • Prepare accurate staff schedules, ensuring optimal coverage during peak hours.
  • Maintain visual merchandising standards in alignment with brand guidelines.
  • Organize company assets in accordance with global stock protocols.
  • Manage special orders and communicate replenishment needs effectively.

Qualifications

  • 2-4 years of experience in retail management, preferably in luxury or service-oriented environments.
  • A Bachelor’s Degree in a relevant field is advantageous.
  • Strong analytical skills to interpret sales data and identify trends.
  • Proven track record of enhancing client experiences and achieving measurable outcomes.
  • Ability to navigate a fast-paced retail environment while managing multiple priorities.
  • Proficiency in Microsoft Office Suite.
  • Deep understanding of the luxury retail landscape and business acumen.
  • Excellent communication and organizational skills.
  • A genuine passion for the fashion industry.
  • Ability to inspire and lead a team with integrity and professionalism.
  • Willingness to work flexible hours, including evenings and weekends.

Work Authorization

All candidates must possess the necessary work authorization to be employed in the United States.

Commitment to Diversity

GUCCI is committed to fostering a diverse workforce. We believe that diversity enriches our workplace and enhances our brand. We welcome applications from all qualified candidates, regardless of their background.

Compensation

The salary range for this position is competitive and commensurate with experience, along with a comprehensive benefits package.

About GUCCI

Founded in Florence, Italy, in 1921, GUCCI is a leading luxury brand that continues to redefine elegance and innovation in the fashion industry.