Customer Relations Specialist

2 weeks ago


New York, New York, United States Entertainment Benefits Group Full time

Position Overview

The Client Services Representative plays a pivotal role in managing and executing the client services platform. This includes overseeing account management, ensuring effective communication to achieve sales objectives, and developing promotional strategies and campaigns.

Company Background

Entertainment Benefits Group (EBG) is a leading e-commerce firm specializing in live entertainment and travel, generating millions of transactions annually. EBG operates a vast network of membership-based websites, providing significant distribution opportunities for top brands.

Key Responsibilities

  • Communicate promotional offerings to corporate clients through various channels, including telephone and e-marketing.
  • Maintain and nurture client relationships, addressing inquiries and concerns promptly.
  • Enhance client engagement to create more promotional opportunities.
  • Generate and analyze tracking reports to identify trends.
  • Support the Client Services department in achieving corporate and public platform objectives.
  • Collaborate with other departments to coordinate promotions as necessary.
  • Perform additional tasks as assigned.

Qualifications

  • Proven experience in goal-oriented sales.
  • A minimum of 2 years in Account Management or Client Services.
  • Strong proficiency in Microsoft applications and online tools.
  • High energy and focus on achieving goals independently.
  • Excellent written and verbal communication skills in a professional context.
  • Ability to manage multiple tasks effectively while being a collaborative team player.
  • A passion for travel and entertainment.
  • A Bachelor’s degree in Marketing, Communications, or a related field.

Additional Information

The details provided here reflect the essential functions of this role, the level of expertise required, and the scope of responsibilities. This description is not intended to be an exhaustive list of all duties and requirements.



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