Restaurant Operations Manager
1 day ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Hooters of America, LLC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving business growth.
Key Responsibilities- People Management
- Recruit, train, and develop high-performing team members
- Conduct performance evaluations and provide coaching and feedback
- Lead by example and promote a positive work culture
- Customer Experience
- Ensure exceptional customer service and satisfaction
- Monitor and improve food quality, presentation, and service standards
- Develop and implement strategies to increase customer loyalty and retention
- Financial Management
- Manage restaurant finances, including budgeting, forecasting, and cost control
- Monitor and analyze sales trends, identifying opportunities for growth and improvement
- Develop and implement strategies to increase revenue and profitability
- Operational Excellence
- Ensure compliance with company policies, procedures, and regulatory requirements
- Develop and implement processes to improve efficiency, productivity, and quality
- Monitor and maintain high standards of cleanliness, safety, and security
- Leadership and Development
- Provide coaching, guidance, and support to team members
- Develop and implement training programs to enhance skills and knowledge
- Identify and develop future leaders within the organization
- Bachelor's degree in Hospitality, Business, or related field
- Minimum 2 years of experience in restaurant management, preferably in a fast-paced, high-volume environment
- Proven track record of success in driving sales growth, improving customer satisfaction, and increasing profitability
- Strong leadership, communication, and interpersonal skills
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines
- Valid ServSafe alcohol certification
- Master's degree in Hospitality, Business, or related field
- Experience in a multi-unit restaurant environment
- Knowledge of restaurant operations software and systems
- Certifications in areas such as food safety, customer service, or leadership
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