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Restaurant Operations Manager
2 months ago
Drunken Fish is a dynamic and growing restaurant group that prides itself on its positive culture and team-oriented approach. We are committed to hiring and training talented individuals who share our passion for delivering exceptional guest experiences.
Job SummaryThe General Manager is a key leadership role responsible for overseeing the daily operations of our restaurants. This individual will be responsible for driving revenue and profitability by developing and implementing effective marketing strategies, managing finances, and ensuring exceptional guest experiences.
Key Responsibilities- Mentorship and Growth: Provide guidance and support to Restaurant Managers, Keyholders, and Culinary Managers to help them grow and develop in their roles.
- Leadership and Collaboration: Lead and contribute to the success of local meetings, communicate effectively with the District Manager, and ensure that the restaurant operates efficiently and effectively within company guidelines.
- Inventory and Labor Management: Control the inventorying of food and liquor, manage labor costs, and ensure accurate receiving and stocking of all orders.
- Guest Experience: Utilize in-house surveys, staff evaluations, and FOH/BOH site evaluations to develop guest-oriented quality of service and deliver the WOW and cleanliness action plans to enhance guest total satisfaction.
- Marketing and Maintenance: Support and implement local store marketing programs, ensure all operations are in line with company standards, and maintain exceptional scores on P&L statements, in-house surveys, health inspections, and FOH/BOH site evaluations.
- Food Preparation and Production: Ensure that all menu items are made according to recipe and presented in a manner consistent with all Drunken Fish locations, maintain a working knowledge of all recipes, products, and production procedures, and ensure established standards of food safety and sanitation are maintained.
- Staffing and Team Building: Conduct final interviews for FOH and BOH candidates, ensure daily lunch and dinner pre-shift meetings are done consistently, manage the schedules for RMs, ARMs, CMs, and ACMs, and utilize established methods for interviewing and reference checks.
- Administration and Auditing: Responsible for all employee files, ensure that required documentation is complete and accurate within personnel files, and oversee all restaurant administrative requirements including cash handling, completion of guest liability, property, casualty, worker's compensation reports, governmental compliance, and invoicing.
- Education: 4-year college degree or equivalent, with coursework in restaurant management.
- Experience: 10+ years prior professional experience in restaurant management desired.
- Skills: Great people management skills, communication and listening skills, flexibility and adaptability to change, demonstrated time management and organizational skills, internal motivation, and detail orientation.
- Additional Requirements: Must be able to work a flexible schedule including days, nights, weekends, and holidays.
