Restaurant Operations Manager
6 days ago
**About the Role**
We are seeking a highly skilled and experienced Executive Director of Operations to join our team at St. Louis Brewery. As the Brewpub General Manager, you will be responsible for overseeing and managing the daily operations of our restaurant, ensuring exceptional customer satisfaction and driving business growth.
Key Responsibilities
- Hiring and Training: Recruit, train, and develop a high-performing team of restaurant staff, ensuring they have the skills and knowledge to deliver exceptional customer experiences.
- Staff Scheduling and Management: Organize and oversee staff schedules, ensuring adequate coverage and minimizing labor costs.
- Food Preparation and Quality Control: Oversee food preparation, ensuring compliance with health, safety, food handling, and hygiene standards, and maintaining high-quality food presentation.
- Customer Satisfaction: Ensure customer satisfaction with all aspects of the restaurant and dining experience, handling customer complaints in a professional and timely manner.
- Regulatory Compliance: Ensure compliance with alcoholic beverage regulations, maintaining a safe and responsible serving environment.
- Cost Control and Inventory Management: Estimate food and beverage costs, manage inventory, and make informed purchasing decisions to minimize waste and optimize profitability.
- Performance Management: Appraise staff performance, provide feedback, and implement strategies to improve productivity and efficiency.
Requirements
- Education and Experience: Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role, with a strong background in customer service and food and beverage operations.
- Skills and Abilities: Self-directed, entrepreneurial mindset, ability to thrive in a fast-paced environment, excellent written and verbal communication skills, and strong attention to detail.
Work Environment
- The noise level in the work environment is usually moderate.
- This position requires travel to other locations predominantly by driving.
- Position may require overnight travel.
- Position requires the ability to work before or after normal business hours to meet deadlines and attend meetings, and to be available on holidays and weekends if needed.
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