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Restaurant Operations Manager
2 months ago
Benefits:
- Performance-based bonuses
- Attractive salary package
- Employee discounts available
- Paid leave
- Opportunities for training and professional growth
We are in search of a dedicated and skilled Restaurant General Manager to oversee our operations.
As the Restaurant General Manager, your foremost duty is to ensure customer satisfaction, guaranteeing that each patron enjoys a remarkable dining experience.
To excel in this role, you should possess outstanding communication abilities and a genuine enthusiasm for customer service. Leading by example in your interactions with both staff and guests is essential.
Your responsibilities will encompass a variety of tasks, including recruiting and onboarding restaurant personnel, providing training, maintaining food quality standards, developing and implementing marketing strategies, and engaging with guests. Below is a detailed outline of your expected responsibilities:
Key Responsibilities:
- Oversee and manage all aspects of restaurant operations
- Deliver outstanding service to guests
- Ensure customer satisfaction
- Manage the restaurant's technological systems
- Address customer inquiries and resolve complaints effectively
- Organize and supervise employee shifts
- Lead and manage the staff
- Develop both hourly and salaried employees
- Recruit new team members
- Conduct terminations when necessary
- Train and assess staff performance
- Manage food costs, forecast needs, and maintain inventory
- Oversee restaurant supplies, including small wares
- Control expenses and minimize waste
- Foster a positive work environment
- Implement innovative strategies to enhance productivity, sales, and food quality
- Handle cash transactions
- Manage payroll and ensure timely and accurate compensation for staff
- Minimum of 2 years of experience in a managerial role within the restaurant industry
- At least 5 years of experience in customer service management
- Comprehensive knowledge of food and beverage
- Proficient in computer applications
- Familiarity with restaurant management software (e.g., Square & R365)
- Strong leadership, motivational, and interpersonal skills
- Good financial management capabilities
- Critical thinking and problem-solving abilities
- Ability to work collaboratively in a team
- Effective time management skills
- Excellent communication and interpersonal skills