Customer Success Manager

3 weeks ago

New York, New York, United States Venn-Corp Full time
About Venn-Corp

We're a bold and forward-thinking team of innovators and engineers with roots in real estate who are building technology to transform the resident and operator experience in multifamily communities everywhere. Since our founding in 2016, we've been focused on creating human-focused, tech-first tools and experiences for seamless living. Today, our end-to-end SaaS platform supports some of the biggest multifamily players in the industry, driving workflow efficiencies for onsite teams, optimizing revenue for owners, and improving every day living for residents.

We've entered a period of huge momentum and are looking for creative, energetic and smart people to fuel our growth. If you want to join an ambitious, hard working team where you will be empowered and fully accountable for building and delivering high impact results, Venn-Corp is the place for you.

About the Role

As a Customer Success Manager, you will serve as the primary point of contact for our clients and as the voice of the client to our internal teams. You will drive adoption of the Venn platform, ensure programs and campaigns are being executed effectively, and successfully demonstrate value to the client. By being an expert of the Venn platform, you are able to provide a unique level of consultation and inspiration to our clients.

Responsibilities:
  • Engaging newly launched property management teams to ensure adoption and increase product usage
  • Understanding property management teams' priorities and objectives and supporting them through Venn's platform and initiatives
  • Tracking and reporting on user engagement internally and externally
  • Providing hands-on support and training resources to clients, encouraging their self sufficiency in the platform
  • Soliciting and responding to client feedback, and finding ways to tailor and improve the partnership, including through data insights & creative initiatives
  • Deftly navigating internal cross-functional departments and external stakeholders to achieve results effectively
  • Leveraging strong analytical and project management skills to drive process and overall client satisfaction & retention
Requirements:
  • 2 - 5 years of experience managing customer relationships in B2B SaaS companies
  • Highly organized with a strong ability to prioritize across multiple projects
  • Attention to detail and commitment to quality
  • Effective and top-notch communication skills, both written and verbal, and a high level of comfort connecting with and speaking to new people
  • Determined and results-oriented
  • Collaborative team-player
  • Hybrid in our NYC office
Benefits:
  • Unlimited vacation days and 14 paid holidays
  • 401k plan with a company match
  • Stock options in the company
  • Generous company coverage for medical, dental, and vision insurance plans
  • Company-paid short-term disability insurance and life insurance
  • Paid parental leave for primary and secondary caregivers
  • Citibike (bike share) membership in NYC
  • A focus on wellness with One Medical, Kindbody, Talkspace, Teladoc and Health Advocate memberships
  • Weekly Doordash lunch budget
  • Onboarding program where you're paired with an onboarding buddy to ensure your success
  • Great equipment - Mac or PC laptops, in our NYC office - dual monitors, stand-up desks, and more
  • A collaborative, supportive team that cares deeply about each other and making a difference in the world

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