Host - Guest Services Representative
3 weeks ago
Job Summary: We are seeking a highly skilled and customer-focused Host to join our team at The Bartolotta Restaurants. As a Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable dining experience.
Key Responsibilities:
- Guest Greeting and Direction: Greet and welcome guests, determine the purpose of their visit, and direct or escort them to the appropriate location.
- Waitlist Management: Manage the waitlist during high-volume periods, providing accurate quotes for wait times and ensuring guests are informed of any delays.
- Reservations and Phone Calls: Take reservations into the reservation book, providing clear and accurate guest information, and promptly answer phones, routing calls to the proper custodian.
- Menu Knowledge and Gift Certificates: Be knowledgeable about our menu, effectively fielding questions from guests, vendors, and phone inquiries, and log and perform exchanges of moneys for gift certificate purchases.
- Professional Demeanor and Cleanliness: Present a professional demeanor in attire, language, and attitude, and maintain a clean, safe, and organized work area/station.
Requirements:
- Exceptional Interpersonal Skills: Possess exceptional interpersonal, oral, and presentation skills, focusing on customer satisfaction.
- Adaptability and Teamwork: Ability to work in a fast-paced, changing environment and perform other duties as assigned, assisting other team members as needed.
- Basic Administrative Skills: Basic understanding of administrative and clerical procedures and systems, and proficiency with Microsoft Office Suite or related software.
Education and Experience: High school diploma or equivalent required.
Physical Requirements: While performing the duties of this job, the employee is regularly required to talk, use repetitive motion, type, and hear, and frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.
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