Guest Services Representative

4 weeks ago


Milwaukee, Wisconsin, United States Wellpoint Care Network Full time
Job Description

We are seeking a highly skilled Guest Services Representative to join our team at Wellpoint Care Network. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk operations, and providing administrative support to our CEO's office.

Key Responsibilities:

  • Provide positive support, wayfinding, and communication to visitors and staff.
  • Answer telephone in an articulate, courteous, and friendly manner, expressing a greeting to the caller and identifying the Agency.
  • Assist visitors, callers, or staff in any way possible, by locating and routing calls to designated personnel within the Agency.
  • Maintain documents and items left for client or staff pick-up.
  • Maintain lobby area in a clean, neat, and organized fashion (coffee, water and snack stations stocked and organized).

Requirements:

  • HS diploma or equivalent required.
  • Associate degree or some post-secondary education preferred.
  • Excellent customer service skills. Prioritizes the well-being of guests with a positive attitude.
  • Maintains confidentiality and adheres to all HIPPA requirements.
  • Ability to remain calm and professional when serving dysregulated or upset customers in person and over the phone.

Working Conditions:

  • This is an On-site Part Time role, the hours are 3:00 p.m. - 7:30 p.m. Monday - Friday.
  • Moderate exposure to noise.
  • Subject to frequent interruptions with ability to manage multiple tasks simultaneously.

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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