Facilities Operations Manager

1 week ago

Pittsburgh, Pennsylvania, United States eTeam Full time
Job Title: Facilities Operations Manager
Job Duration: Contract position
Job Location: Pittsburgh, PA

Standard working hours are Monday to Friday, 8am to 5pm.
Accessible via public transportation.
This managerial role requires candidates to have experience in resource management. Exceptional customer service skills are essential, along with a background in facilities management.

Role Overview:
  • The Facilities Operations Manager is tasked with delivering a comprehensive suite of support services to colleagues and contingent workers in Pittsburgh. The focus is on enhancing productivity, controlling costs, minimizing risks, upholding our values, and bolstering our brand. Services include, but are not limited to, work environment management, maintenance, reception, on-site meeting assistance, food services, safety and security, office equipment management, and business continuity planning.
  • As part of the office leadership team, the Facilities Operations Manager will represent Real Estate and Workplace Solutions. This role involves executing the Global Facilities Services Model within the local office and overseeing daily operations such as hospitality, reception, conference room management, mail services, print production equipment, equipment maintenance agreements, initial equipment support, physical security, and office budgets. The manager will collaborate across various functions including IT, HR, Safety & Security, Real Estate, Records Management, and Procurement.
  • Responsibilities also encompass the implementation of health and safety protocols within the office environment.

Key Skills and Capabilities:
  • Effective change management
  • Proactive and intuitive approach
  • Process-oriented mindset
  • Ability to prioritize and manage multiple tasks
  • Strong leadership qualities
  • Technical proficiency and business insight

Performance Goals:
  • Oversee local office support resources while managing operational costs and mitigating risks.
  • Lead the local office support team, including goal setting, performance evaluations, and professional development.
  • Foster strong relationships with office leadership and corporate colleagues to identify local business needs and develop effective support solutions.
  • Collaborate with local leadership and corporate functions to streamline processes and ensure compliance with company policies.
  • Strive for service excellence and process enhancements, working with Facilities Services leadership to implement relevant service metrics.
  • Utilize financial and analytical skills to contribute to budget development and review financial reports for effective management of the Facilities Services function.
  • Enforce security and compliance standards to reduce operational risks.

Qualifications:
  • Strong customer service orientation with a commitment to delivering value-added support.
  • Expertise in facilities management and office support operations within a professional services context.
  • Proficient in managing interpersonal relationships with a focus on enhancing business productivity.
  • Excellent written and verbal communication skills in business English and local language as needed.
  • Demonstrated leadership abilities with a capacity to coach and motivate team members.
  • Recognized as a positive change agent in response to evolving business dynamics.
  • Proven analytical, organizational, and project management skills.
  • Successful track record in developing and implementing office support processes that drive efficiency.
  • Strong influencing skills to impact key stakeholders and resolve issues effectively.
  • Minimum of 2-5 years of experience in a similar role.
  • Proficient in technology use, including MS Office.
  • A college/university degree is preferred; a high school diploma or equivalent is required.
  • Some travel may be necessary for meetings or project-related activities.

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