Healthcare Intake Coordinator

2 days ago


Phoenix, Arizona, United States CenterWell Full time
About the Role

We are seeking a skilled Intake Coordinator to join our team at CenterWell Home Health. As an Intake Coordinator, you will play a critical role in ensuring the smooth transition of patients into our home care services.

Key Responsibilities
  • Respond to incoming calls from referral sources and potential patients, gathering information to determine patient needs and our ability to meet them.
  • Record call outcomes, make follow-up calls as necessary, and identify alternative community resources when solutions are not available.
  • Perform initial telephone screenings to determine patients' appropriateness for home care services, advising branch staff of patient acceptance and providing relevant information for a seamless transition.
  • Contact referral sources to advise of referral status and provide information to our clinical team.
  • Identify potential payer sources, verify benefits, negotiate rates, and obtain initial authorizations and frequency of visits from case managers.
  • Monitor and track referral sources' satisfaction levels, communicating customer service issues to up-line Intake and branch staff as needed.
Requirements
  • High School Diploma or equivalent
  • Minimum of three years healthcare delivery or related business experience
  • Strong knowledge of medical terminology and customer service focus
  • Knowledge of insurance reimbursement process
  • Effective data entry and word processing, problem-solving, human relations, and oral/written communications skills
About Us

CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery, or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers, all working together to help patients rehabilitate, recover, and regain their independence.

At CenterWell, we create experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth-largest pharmacy benefit manager, we are focused on whole-person health by addressing the physical, emotional, and social wellness of our patients.

We offer flexible scheduling options, clinical certifications, leadership development programs, and career coaching to allow employees to invest in their personal and professional well-being, all from day one.

CenterWell is an equal opportunity employer and complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion.



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