Training Support Specialist

1 month ago

Washington, Washington, D.C., United States Cape Fox Federal Contracting Group Full time
Job Description

The purpose of this role is to provide professional and technical support to facilitate the operational objectives of USAID and Human Capital and Talent Management (HCTM) Center for Professional Development (CPD) programs and functions.

Key Responsibilities
  • Provide training consultation, development, facilitation, and administration support on a full-time basis in support of HCTM/CPD's mission and its Global Workforce Learning Strategy (GWLS) objective.
  • Respond to HCTM needs in the training and employee development programs and initiatives, network with HR colleagues, and perform various tasks with deliverables as described.
  • Provide technical support on the full range of issues pertaining to Training, Education, Employee Development, and/or Career Development, and other HR duties as assigned.
  • Register and enroll attendees through the Agency's Learning Management System (LMS).
  • Maintain a monthly synopsis calendar of all HCTM-sponsored training events held in the Washington Learning Center, in any rented classroom in the Washington, D.C. area, and at USAID missions overseas.
  • Create new accounts and assist users with registering through the LMS, including password assistance, assigning a supervisor, and registering for a class.
  • Enter all applicable information in the LMS and notify participants and, if requested, the HCTM staff specialist regarding enrollment dates, times, and locations.
  • Add courses to the LMS and record course completions by each employee in the LMS training database.
  • Respond to LMS and training-related inquiries generated via telephone and email.
  • Provide assistance on using the automated, on-line SF- and provide course attendance rosters that list selected participants and a waitlist of non-selectees.
  • Update students' records in the LMS with information on who attended and completed the training.
  • Provide training reports for other Agency staff, including course attendance, completion, and subject area.
  • Manage classroom scheduler functions, manage class enrollment, set up prerequisites requirements, and manage the LMS course approval queue.
  • Update tuition data for all classes in the LMS and assist users with registering for training, accessing transcripts, and obtaining completion certificates.
  • Maintain an electronic archived file of LMS users who have left the Agency for seven years from the date of an individual's departure.
  • Report classroom no-shows to the Training Program Managers by 10:00 a.m. the day a new course opens.
  • Provide course rosters at least once per month for specific training courses and monitor every three days those class rosters with waiting lists to fill unexpected vacancies.
  • Actively work with course facilitators the morning new courses open to fill vacant seats with wait-listed staff for those courses offered in the Washington, D.C. area.
  • Process the hardcopy SF-s, check for completeness and accuracy, and forward to the appropriate training vendor.
  • Notify the requestor within one full day of acceptance (or non-acceptance as the case may be) into the requested training course.
  • Provide the date, time, and location of the course, and notify the participant of any changes within five working days of receipt of training request.
  • Input data from received SFs into the LMS and fax, scan, or email completed training forms to third-party training institutions.
  • Confirm enrollments and notify the participants and HCTM staff specialist of enrollment dates, times, and location.
  • Confirm course completion on a quarterly basis to assist in the reconciliation of training invoices.
  • Maintain a log of Foreign Service Institute (FSI) enrollments, the dates the training request forms are forwarded to FSI, and when participants were notified of enrollment.
  • Input training completion information into the Learning Management System.
  • Collect copies of the final attendance roster for both on-site and off-site training from the instructor and log completion information into the LMS training database.
  • Provide assistance to the participants and the instructor on how to use the on-line evaluation system.
  • Provide, upon request, the results of such evaluations to the CPD Program Manager or the instructor.
  • Keep attendance sheets in individual files for each course, with all related hard-copy information.
  • Provide the Training Program Managers with monthly training reports that reflect the number of USAID employees trained by course.
  • Prepare end-of-course certification certificates and forward to appropriate offices.
Additional Duties
  • Serves as Customer Service and LaunchPad/Service Ticket Intake Administrator, initiating, resolving, and closing tickets.
  • Incumbent will also provide broad-scoped logistical and technical support for the Division and staff of the assigned Unit.
  • All work must meet or exceed generally accepted performance and quality standards for professional business organizations.
  • Additional duties as assigned.

  • Training Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Cape Fox Federal Contracting Group Full time

    Job Title:Training Support SpecialistJob Summary:The Training Support Specialist will provide technical support to end users on a variety of issues, including training, education, and employee development. This role requires excellent customer service skills, problem-solving skills, and the ability to work under deadline pressure.Responsibilities:Provide...

  • Training Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Architect of the Capitol Full time

    Job SummaryThis position is located in the Architect of the Capitol (AOC), Office of the Architect of the Capitol, Office of the Chief Administrative Officer (CAO), AOC University. The incumbent serves as a Training Specialist to support and provide subject matter expertise for training and development planning, presentation, delivery, and evaluation of...

  • Training Specialist

    4 weeks ago

    Washington, Washington, D.C., United States DMS International Full time

    About the Role:DMS International is seeking a highly skilled Training Specialist to join our learning services team. As a Training Specialist, you will be responsible for delivering high-quality training programs to our clients. Your expertise in adult learning theory and facilitation will enable you to create engaging and effective learning experiences that...

  • Culinary Training Leader

    4 weeks ago

    Washington, Washington, D.C., United States DIG Chefs-In-Training Full time

    About the RoleAt DIG Chefs-In-Training, we're passionate about developing the next generation of chefs. As a Culinary Training Leader, you'll play a key role in shaping the culinary experience for our guests.Key Responsibilities:Develop and implement culinary training programs to enhance the skills of our team members.Collaborate with our culinary team to...

  • Data Enablement Training Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Future Proof Consulting Services Inc Full time

    Job Title: Senior Data Literacy SpecialistJob Summary:The Senior Data Literacy Specialist will play a critical role in driving the success of the organization's data initiatives by developing and delivering comprehensive data literacy and training programs. The specialist will design technical training materials, including user guides, documentation, and...

  • Training and Program Development Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Community Relations Service Full time

    Job SummaryThis position is located in the Office of the Director and reports to the Director of Training and Program Development. The employee serves as the Training and Program Development Specialist for Community Relations Service (CRS) national training and program initiatives.Key ResponsibilitiesDevelops, revises, plans, and evaluates internal and...

  • Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Radiance Enterprise LLC Full time

    Job OverviewRadiance Enterprise, LLC is a healthcare agency dedicated to providing quality care to individuals with intellectual and developmental disabilities.We are seeking a compassionate and skilled Support Specialist to join our team. As a Support Specialist, you will play a vital role in assisting individuals with disabilities to learn, grow, and...

  • Administrative Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Quality Support Full time

    Job DescriptionQuality Support is seeking an experienced Executive Assistant II to support our government client in Washington, D.C. The successful candidate will serve as a key member of our team, providing administrative support to senior government officials and other stakeholders.Key ResponsibilitiesMaintain calendars, schedules, and guest logs for...

  • Clinical Training Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Ambu Full time

    About the Role: Ambu is a global medical device company that develops, produces, and sells innovative solutions for healthcare professionals. We are seeking a customer-focused and self-directed Clinical Training Specialist to join our Endoscopy - URO/ENT team.The ideal candidate will be responsible for educating customers on how to use Ambu Endoscopy...

  • Talent Management Specialist

    3 weeks ago

    Washington, Washington, D.C., United States Quality Support Full time

    Talent Management Specialist Job DescriptionQSI is seeking a highly skilled Talent Management Specialist to support our government client in Washington, D.C. The successful candidate will provide personnel-related guidance to hiring managers and senior personnel, supporting VO-wide personnel-related efforts under the general guidance of VO/DO and the...

  • Training Implementation Specialist

    4 weeks ago

    Washington, Washington, D.C., United States HOUSING ASSISTANCE COUNCIL Full time

    Job Title: Training Implementation SpecialistHousing Assistance Council (HAC) is seeking a highly skilled Training Implementation Specialist to join our team. As a key member of our events team, you will be responsible for planning, coordinating, and executing training events from webinars to large national conferences.Key Responsibilities:Logistics:...

  • Dedicated Support Specialist

    1 month ago

    Washington, Washington, D.C., United States Sela PCS Full time

    Job OverviewSela Public Charter School (Sela PCS) is a vibrant educational community that fosters academic excellence, diversity, and social responsibility. We are seeking a dedicated and compassionate individual to join our team as a Dedicated Support Specialist.Key ResponsibilitiesAs a Dedicated Support Specialist, you will work closely with students with...

  • Training Specialist Consultant

    4 weeks ago

    Washington, Washington, D.C., United States Dexis Consulting Group Full time

    Job OpportunityDexis Consulting Group is seeking a highly skilled Training Specialist Consultant to join our team. As a key member of our team, you will be responsible for designing, developing, and delivering training programs for host nation security forces and defense sector representatives.Key Responsibilities:Collaborate with internal teams and external...

  • Administrative Support Specialist

    3 weeks ago

    Washington, Washington, D.C., United States Arlo Solutions Full time

    Administrative Support Specialist Job DescriptionAt Arlo Solutions, we are seeking a highly skilled and experienced Administrative Support Specialist to join our team.Provide administrative support to multiple senior executives and their directorates, ensuring daily calendars are maintained and operations are accomplished in a timely and professional...

  • IT Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States V2X Full time

    Job Summary:V2X is seeking an IT Support Specialist to support our NIPO customer at the Washington Navy Yard. As a key member of our team, you will perform duties in information technology management, including issuing, tracking, recording, and troubleshooting command mobile devices, external hard drives, computer headsets, and phone headsets.Key...

  • Event Support Specialist

    1 month ago

    Washington, Washington, D.C., United States SGA Talent Full time

    Event Support SpecialistSGA Talent is seeking an Event Support Specialist to join our team in Washington DC. As an Event Support Specialist, you will play a critical role in ensuring the success of our events by maintaining a clean and safe environment for our clients and staff.Maintain cleanliness and sanitation of the front of the house, including all...

  • Technical Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Inspir Carnegie Hill Full time

    IT Support Specialist Role:The IT Support Specialist will work closely with technology and business professionals to maintain and support our technology infrastructure, including end-user computers, peripheral equipment, and email accounts.They will be responsible for providing outstanding customer service to all staff, residents, family members, responsible...

  • IT Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States AT&T Full time

    Job Title: IT Field Support SpecialistJob Summary:AT&T is seeking an IT Field Support Specialist to provide on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. The ideal candidate will have a strong background in installing, repairing, and troubleshooting computer hardware and peripherals.Key...

  • Instructional Support Specialist

    1 month ago

    Washington, Washington, D.C., United States Summit Federal Services, LLC Full time

    Job SummarySummit Federal Services, LLC is seeking a highly skilled Instructional Support Specialist to support the Defense Security Cooperation University (DSCU) Ministry of Defense Advisors (MoDA) Instruction and Training Management Program. The successful candidate will provide instructional support for course development, planning, coordination, and...

  • IT Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Shuvel Digital Full time

    Job Title: IT Support SpecialistAt Shuvel Digital, we are seeking a highly motivated and customer-oriented IT Support Specialist to join our team. The successful candidate will be responsible for providing excellent customer service and support to system stakeholders.Responsibilities: Provide timely and efficient support to customers and stakeholders...