IT Support Specialist

1 day ago

Washington, Washington, D.C., United States AT&T Full time

Job Title: IT Field Support Specialist

Job Summary:

AT&T is seeking an IT Field Support Specialist to provide on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. The ideal candidate will have a strong background in installing, repairing, and troubleshooting computer hardware and peripherals.

Key Responsibilities:

  • Conduct site surveys to assess and document current site configuration and user requirements.
  • Analyze existing requirements and prepare specifications for hardware acquisitions.
  • Develop hardware installation schedules and prepare technical design packages.
  • Configure computers, communications devices, and peripheral equipment.
  • Train site personnel in proper use of hardware.
  • Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.
  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
  • Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems.

Requirements:

  • High school/GED and 3-5 years of experience AND 8570 Certification.
  • 8570 Certification.
  • Ability to read and understand technical manuals and schematics.
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
  • Able to manage time and priorities effectively.
  • Able to work efficiently with minimal supervision.
  • Proficient in working with end-users remotely.
  • Demonstrated expertise in Microsoft Windows 7 and 10.
  • Familiar with Active Directory security and policies.
  • Excellent analytical and problem-solving skills.
  • Outstanding communication skills to relate with team members and support workers.
  • Must be able to drive a company vehicle.
  • Must be able to lift/carry 50 lbs. multiple times per shift.

Benefits:

  • Medical/Dental/Vision coverage.
  • 401(k) plan.
  • Tuition reimbursement program.
  • Paid Time Off and Holidays.
  • Paid Parental Leave.
  • Paid Caregiver Leave.
  • Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement.
  • Disability Benefits (short term and long term).
  • Life and Accidental Death Insurance.
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
  • Employee Assistance Programs (EAP).
  • Extensive employee wellness programs.
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Location: Columbia, Maryland

Equal Employment Opportunity: AT&T is an equal employment opportunity employer and provides reasonable accommodations for qualified individuals with disabilities.

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