IT Support Specialist

4 weeks ago

Washington, Washington, D.C., United States V2X Full time

Job Summary:

V2X is seeking an IT Support Specialist to support our NIPO customer at the Washington Navy Yard. As a key member of our team, you will perform duties in information technology management, including issuing, tracking, recording, and troubleshooting command mobile devices, external hard drives, computer headsets, and phone headsets.

Key Responsibilities:

  • Serve as liaison between Navy IPO personnel and DONCIO Mobility Team.
  • Submit ITD tickets to DONCIO Mobility team via SECNAV SharePoint Portal for initial issuance of mobile devices, for missing, lost, or stolen devices, and for requesting any out-of-baseline features along with accompanying documentation.
  • Assist users with initial setup of mobile devices and mandated operating system updates.
  • Resolve any issues with mobile devices (incorrect PIN, password, e-mail not synching, etc.) by performing basic troubleshooting prior to placing a trouble call with DONCIO ITD ticketing system.
  • Obtain DISA Purebred Agent designation by fulfilling training and registration requirements.
  • Issue and track Mobile User Agreements and IT peripheral equipment (external hard drives, headsets, etc.).
  • Coordinate assignment of devices with government POCs so command MasterData Repository is properly updated to reflect device assignment.
  • Perform the duties of the Navy IPO Access Control Specialist/Receptionist during their absence.
  • Respond to IT helpdesk inquiries. Assist helpdesk lead with IT trouble calls. Track helpdesk issues via Navy IPO SharePoint portal.
  • Manage the day-to-day operations of the NIPO VoIP system while ensuring compliance with DoD and DoN policies and procedures.

Requirements:

  • Bachelor's Degree or Qualifying Experience required.
  • Minimum 2 years' of direct experience in professional experience with SA/FMS programs, international cooperative programs/export licensing area, or acquisition areas.
  • Completion of the following formal courses are required: DISCS SCM-FA-OL (SCM 101), DISCS SCM-OC-OL (SMC-201), and DISCS IPSR-OL.
  • An active Secret Clearance may be required.
  • U.S. Citizenship status is required as this position will require the ability to access US only data system.

What We Offer:

V2X offers a competitive salary and benefits package, including healthcare coverage, life insurance, AD&D, and disability benefits, retirement plan, wellness programs, paid time off, including holidays, learning and development resources, and employee assistance resources.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace.

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