Help Desk Specialist

7 days ago


Questa, New Mexico, United States Strategic Staffing Solutions Full time
Job Title: Help Desk Specialist

Strategic Staffing Solutions is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be the primary point of contact for resolving computer-related issues and incidents.

Key Responsibilities:

  • Provide technical support and troubleshooting for computer-related issues and incidents.
  • Manage requests via service desk software to track, follow-up, and closure of incidents.
  • Perform trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), access control, password reset, and problem resolution through technical scripts and knowledge base.
  • Assist with applications, including how-to's, printer installations, GUI installs/updates, and other technical tasks.

Requirements:

  • Level III Support with 5-7 years of experience.
  • Staffing and scheduling of projects.
  • Manage customer needs (Service Level Agreement).
  • Evaluate current helpdesk processes, staff, and staffing responsibilities and workflows.
  • Identify gaps and commonalities and implement short-term/interim solutions to meet the Enterprise Plan requirement.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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