Service Desk Operations Specialist

3 weeks ago


Questa, New Mexico, United States Strategic Staffing Solutions Full time

Job Summary:

Strategic Staffing Solutions is seeking a highly skilled Service Desk Operations Specialist to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:

  • Technical Support: Provide timely and effective technical support to clients via phone, email, and remote access.
  • Incident Management: Manage and resolve technical incidents in a timely and professional manner.
  • Problem Management: Identify and resolve recurring technical issues to prevent future incidents.
  • Knowledge Management: Maintain and update technical knowledge base to ensure accurate and up-to-date information.
  • Communication: Communicate effectively with clients and internal stakeholders to ensure seamless support experience.

Requirements:

  • Level III Support: Minimum 5-7 years of experience in technical support with a strong background in ITIL and ITSM.
  • Technical Skills: Proficient in technical software and hardware, including but not limited to, Windows, Linux, and network devices.
  • Communication Skills: Excellent written and verbal communication skills with the ability to communicate complex technical information to non-technical clients.
  • Problem-Solving Skills: Strong analytical and problem-solving skills with the ability to identify and resolve complex technical issues.

What We Offer:

  • Competitive Salary: $30-$35/Hr
  • Opportunities for Growth: Opportunities for career advancement and professional growth within the company.
  • Collaborative Environment: Collaborative and dynamic work environment with a team of experienced professionals.


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