Service Desk Specialist

3 weeks ago


Questa, United States Strategic Staffing Solutions Full time

Beware of scams. S3 never asks for money during its onboarding process.

Service Desk Agent

Duration- 5 Months

ONSITE

Questa NM 87556

Pay- $30-$35/Hr

Requirements:

  • Level III Support with 5-7 years experience Staffing & Scheduling of project Manage Customer needs(Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and commonalities
  • implement short term/interim solutions to meet the Enterprise Plan requirement accessibility
  • Be a strategic asset that is integrated with the organization it supports.
  • Risk Management Suggest and implement the best practices of Industry. Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility.
  • There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents.
  • The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.
  • Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base,
  • For Applications: How To's, Printer Installations, GUI installs / updates

Job Description:

  • There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents.
  • The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.
  • Scope of Work Examples:Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications
  • How To?s, Printer Installations, GUI installs / updates Level 3: Level III Support with 5-7 years experience Staffing & Scheduling of project Manage Customer needs(Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and work flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility
  • Be a strategic asset that is integrated with the organization it supports. Risk Management Suggest and implement the best practices of Industry Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility.


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