IT Support Specialist

2 weeks ago


Questa, New Mexico, United States Harvest Technical Services Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Harvest Technical Services. As a key member of our Service Desk team, you will be responsible for providing exceptional technical support to our customers.

Key Responsibilities
  • Manage and resolve technical issues and incidents via our service desk software
  • Provide level 3 support with a focus on problem resolution and technical scripting
  • Collaborate with customers to understand their needs and develop solutions to meet their requirements
  • Participate in staffing and scheduling projects to ensure efficient service delivery
  • Evaluate and improve our helpdesk processes to ensure alignment with our Enterprise Plan
Requirements
  • 5-7 years of experience in IT support with a focus on level 3 support
  • Strong technical skills and knowledge of ITSM principles
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer

We offer a competitive hourly rate of $28-$33, depending on experience and location. We are an equal opportunity employer and welcome applications from qualified candidates.


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