Help Desk Technician

4 days ago


Questa, New Mexico, United States Strategic Staffing Solutions Full time
Job Summary

The Service Desk Agent provides a single point of contact to resolve or escalate various computer-related issues and/or incidents. The Agent manages and resolves technical issues via phone, email, or in-person, ensuring timely and effective resolution.

Key Responsibilities
  • Provide technical support and assistance to employees and customers
  • Manage and resolve technical issues in a timely and effective manner
  • Escalate complex issues to senior technical staff as needed
  • Document and track technical issues and resolutions
  • Collaborate with internal teams to resolve technical issues
Requirements

The ideal candidate will have a strong understanding of computer systems and software, excellent communication and problem-solving skills, and the ability to work in a fast-paced environment.

Location: Questa, New Mexico, On-site, Open to Re-Location

Pay: $30+/hr W2



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