Service Desk Support III

2 weeks ago

Questa, United States Aerotek Full time

Our Client is seeking a Service Desk Support candidate to act as a single point of contact to resolve or escalate various computer related issues and /or incidents. This candidate manages requests via service desk software for tracking, follow-up, and closure of incidents. This will be an onsite role located in Questa, New Mexico so no remote or hybrid work schedule is permitted..

The candidate will perform password resets, printer support, installs and updates, hardware/software trouble-shooting, ticketing, triage fixes, dispatch end-to-end problem management, and problem resolution through technical knowledge. Candidate should have 5+ years of support experience within a Helpdesk environment, be able to identify gaps and commonalities, implement short term/interim solutions, and be a strategic asset that is integrated with the organization it supports.
This will be an onsite contract of 15 months and if eligible, the benefits available for this temporary role may include the following:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave

Email resumes in the MS Word format with all-inclusive W2 hourly contract rate to be considered. Candidate must be willing to submit to Post-Offer, Pre-Employment drug test and background check.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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