Service Desk Support Specialist

11 hours ago


Questa, New Mexico, United States Strategic Staffing Solutions Full time
Job Title: Service Desk Agent

Location: Questa, New Mexico, On-site, Open to Re-Location

Pay: $30+/hr W2

Summary:

The Service Desk Agent provides a single point of contact to resolve or escalate various computer-related issues and/or incidents. The Agent manages requests via service desk software that tracks, follows up, and closes incidents.

Responsibilities:

  • Trouble ticketing, triage, fixes, and dispatch.
  • End-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications: How To's, Printer Installations, GUI installs/updates
  • Requirements:
    • Level III Support with 5-7 years of experience Staffing & Scheduling of projects.
    • Manage Customer needs (Service Level Agreement) To evaluate the current Helpdesk processes, staff, and staffing responsibilities and flows and identify gaps and commonalities implement short-term/interim solutions to meet the Enterprise Plan requirement accessibility.
    • Be a strategic asset that is integrated with the organization it supports.
    • Risk Management Suggest and implement the best practices of Industry.
    • Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility.

Requirements:

The ideal candidate will have a strong background in IT support and experience with service desk software. They will be able to work independently and as part of a team to resolve technical issues and provide excellent customer service.



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