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Customer Success Associate

2 months ago

Houston, Texas, United States UpTroop Pvt. Ltd Full time
About the Role

At UpTroop Pvt. Ltd, we're revolutionizing corporate skilling with our cutting-edge interactive modules. As a Customer Success Associate, you'll play a pivotal role in ensuring seamless implementation and rollout of our skilling journeys. Your focus will be on optimal client setup, data management, and content mapping, aligning with our clients' strategic goals to enhance user adoption and satisfaction.

Key Responsibilities
  • Facilitate initial setup and deployment of skilling modules for new clients, ensuring alignment with client expectations and strategic goals.
  • Oversee content creation, curation, and deployment across digital platforms to ensure relevance and effectiveness.
  • Collaborate closely with clients to develop and refine strategies, integrating our solutions into their operations smoothly.
  • Manage client data setup and oversee content resource creation and maintenance, tailoring our modules to meet specific client needs while adhering to industry standards.
  • Work with the Product team to incorporate client feedback into product development, driving innovation and enhancements.
  • Conduct regular quality checks on content and platform features, analyzing user engagement and behavior to identify patterns, trends, and areas for improvement.
  • Generate comprehensive reports for internal stakeholders and external clients to maintain transparency and facilitate ongoing service optimization.
  • Lead client training sessions and provide continuous support to promote effective adoption and utilization of our platforms.
Requirements
  • Experience in customer success or project management, ideally within a technology-driven environment.
  • Strong organizational and communication skills, with the ability to manage multiple initiatives simultaneously.
  • Analytical mindset, comfortable working with data to drive decisions and improvements.
  • A team player who is proactive, adaptable, and committed to delivering high-quality work.
What We Offer
  • Dynamic and supportive work environment with a strong emphasis on creativity and innovation.
  • Flexible working conditions to promote work-life balance.