Customer Success Lead
1 month ago
Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Our innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions.
The Customer Success Manager will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions. This role is focused on customer retention and driving our Net promoter score to the world class level.
Key Responsibilities- Build strong, trusted, and influential relationships with strategic customers, sales and the Organization
- Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services
- Proactively offer appropriately tailored advice and bring unique industry insights to the customer and or sales driving value propositions
- Provide feedback to customers to streamline service and product delivery
- Engage in on-going, two-way dialogue with customers regarding ways to improve engagement and use of our product and services
- Develop strong and trusted relationships within leadership as to ensure clear communication of customer required value of all the services and products Enverus is providing, and/or can provide in the future
- Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieving metric improvements
- Proven results on delivering/exceeding goals on time, with an attention to detail
- Experience selling in the Trading and Risk market a plus but can be offset by other experience at a SAAS company
- Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization
- Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results
- Relationship Management: Proven aptitude to build strong relationships and bonds with management, director, and executive-level client base
- Demonstrated a strong humility trait to establish customer's issues and perspective more important than self, or that of Enverus
- Demonstrated values that align with helping others to improve performance through hands on assistance, teaching and leadership
- Utilized highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture
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