Customer Success Lead

1 month ago


Houston, Texas, United States Enverus Full time
Customer Success Manager

Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Our innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions.

The Customer Success Manager will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions. This role is focused on customer retention and driving our Net promoter score to the world class level.

Key Responsibilities
  • Build strong, trusted, and influential relationships with strategic customers, sales and the Organization
  • Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services
  • Proactively offer appropriately tailored advice and bring unique industry insights to the customer and or sales driving value propositions
  • Provide feedback to customers to streamline service and product delivery
  • Engage in on-going, two-way dialogue with customers regarding ways to improve engagement and use of our product and services
  • Develop strong and trusted relationships within leadership as to ensure clear communication of customer required value of all the services and products Enverus is providing, and/or can provide in the future
  • Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieving metric improvements
Competitive Candidate Profile
  • Proven results on delivering/exceeding goals on time, with an attention to detail
  • Experience selling in the Trading and Risk market a plus but can be offset by other experience at a SAAS company
  • Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization
  • Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results
  • Relationship Management: Proven aptitude to build strong relationships and bonds with management, director, and executive-level client base
  • Demonstrated a strong humility trait to establish customer's issues and perspective more important than self, or that of Enverus
  • Demonstrated values that align with helping others to improve performance through hands on assistance, teaching and leadership
  • Utilized highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture


  • Houston, Texas, United States Tapcheck Inc. Full time

    About the RoleThe Customer Success Manager Lead will play a key role in the expanding Customer Success team, serving as a player/coach and mentor to a team of 4-6 Customer Success Managers.The role involves ensuring clients receive a smooth experience from onboarding to post-launch support, with a focus on driving client satisfaction, continued growth, and...


  • Houston, Texas, United States PCS Software Full time

    About PCS SoftwarePCS Software is a leading provider of innovative Transportation Management System (TMS) solutions. Our mission is to drive the success of our customers through cutting-edge technology and exceptional customer support.Job Title: Customer Success SpecialistWe are seeking a highly motivated and experienced Customer Success Specialist to join...


  • Houston, Texas, United States PCS Software Full time

    About PCS SoftwarePCS Software is a leading provider of innovative Transportation Management System (TMS) solutions for the Trucking and Logistics Industry. We are dedicated to driving the success of our customers through our cutting-edge technology.Job SummaryWe are seeking a highly motivated and experienced Customer Success Specialist to join our team. As...


  • Houston, Texas, United States Bayone Full time

    Job DescriptionPosition: Customer Success ManagerResponsibilities:Provide oversight and orchestrate Premium services deliverables.Partner with the Customer to utilize industry best practices (ITIL/ITSM) to ensure that the team works with the Customer's IT service management team to help ensure that all other members of the service delivery team are fully...


  • Houston, Texas, United States Energy Exemplar Full time

    About Energy ExemplarWe're a leading provider of energy ecosystem solutions, empowering our customers to navigate the complexities of the energy transition with confidence.Our mission is to empower transformative energy decisions, and we're seeking a talented Senior Customer Success Manager to join our team.As a Senior Customer Success Manager, you'll be...


  • Houston, Texas, United States PROS Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at PROS. As a Customer Success Manager, you will be responsible for managing a portfolio of enterprise accounts, maintaining overall responsibility for managing the customer relationship, and ensuring continued satisfaction with our solutions.Key ResponsibilitiesDevelop...


  • Houston, Texas, United States Enverus Full time

    Customer Success ManagerAt Enverus, we're looking for a talented Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for championing our customers throughout the engagement lifecycle, ensuring they get the most value from our software and solutions. Your primary focus will be on customer retention and...


  • Houston, Texas, United States PreciTaste Full time

    Customer Success ManagerAt PreciTaste, we're on a mission to revolutionize the quick service restaurant industry with our cutting-edge AI solutions. As a Customer Success Manager, you'll play a vital role in ensuring our customers achieve their operational goals and get the most out of our software.Key Responsibilities:• Conduct comprehensive training...


  • Houston, Texas, United States Enverus Full time

    Customer Success Manager Role OverviewThe Customer Success Manager will serve as a dedicated advocate for strategic Power & Renewables clients throughout the entire customer lifecycle, focusing on enhancing customer engagement, adoption, and awareness of our comprehensive solution portfolio.This pivotal role is instrumental in driving customer retention and...


  • Houston, Texas, United States Tekmetric Full time

    About TekmetricTekmetric is a cloud-based auto-repair shop management system with a user-friendly workflow and a modern approach to customer care. Our company champions transparency, integrity, innovation, and a service mentality that puts customers first.Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service to shops...


  • Houston, Texas, United States OptiSigns Inc. Full time

    Job DescriptionOptiSigns Inc. is seeking a skilled Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for providing technical assistance and support to our clients, ensuring they have a seamless experience with our digital experience platform.Key Responsibilities:Provide technical support and...


  • Houston, Texas, United States High Level Services Full time

    Job SummaryWe are seeking a highly motivated and skilled Customer Success Representative to join our team at HighLevel. As a key member of our sales process, you will be responsible for identifying, engaging, and nurturing new customer relationships, aligning solutions to their goals, needs, and objectives, and developing strong rapport with a pipeline of...

  • Customer Service Lead

    1 month ago


    Houston, Texas, United States Burlington Full time

    Customer Service Lead Job DescriptionAre you a natural leader with a passion for delivering exceptional customer service? Do you thrive in a fast-paced retail environment and have a strong interest in leading a team to success? We're seeking a highly motivated and customer-focused Customer Service Lead to join our team at Burlington.Key Responsibilities:Lead...

  • Customer Service Lead

    1 month ago


    Houston, Texas, United States SunSource Full time

    Job Title: Customer Service LeadAt SunSource, we are seeking a highly skilled and experienced Customer Service Lead to join our team. The successful candidate will be responsible for driving sales of corporate products to business and industrial establishments over the telephone and internet.Key Responsibilities:Manage and maintain customer accounts,...


  • Houston, Texas, United States Voovio Full time

    About Voovio TechnologiesVoovio Technologies is a leading software company that serves the biggest petrochemical, refining, and manufacturing companies in the world. Our patented technology and Knowledge Automation platform for field operations enable industrial manufacturing customers to increase profitability by reducing equipment downtime, boosting...


  • Houston, Texas, United States Enverus Full time

    Customer Success Manager Role OverviewThe Customer Success Manager will serve as a dedicated advocate for our Financial Services clients throughout the entire customer lifecycle, focusing on enhancing customer engagement, adoption, and awareness of our comprehensive solution portfolio.Key Responsibilities:Develop and maintain strong relationships with key...


  • Houston, Texas, United States Employment & Training Centers, Inc. Full time

    Job Summary:We are seeking a highly skilled Customer Service Team Lead to join our team at Employment & Training Centers, Inc. The ideal candidate will have a proven track record of success in call center management, with a strong focus on customer satisfaction and team performance.Key Responsibilities:Supervise and monitor the work of customer service...


  • Houston, Texas, United States GetixHealth Full time

    Job Description**Job Title:** Customer Service Team Lead**Job Summary:** We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at GetixHealth. The successful candidate will be responsible for leading a team of customer service representatives, ensuring that they provide exceptional service to our clients and...


  • Houston, Texas, United States Voovio Full time

    About Voovio TechnologiesVoovio Technologies is a software company that serves the biggest petrochemical, refining, and manufacturing companies in the world. Our patented technology and Knowledge Automation platform for field operations enable industrial manufacturing customers to increase profitability by reducing equipment downtime, boosting operator...


  • Houston, Texas, United States Success Over Struggles Full time

    Job OverviewAt Success Over Struggles, we're seeking a highly motivated and results-driven Account Development Specialist to join our team. As a key member of our sales team, you will be responsible for establishing and maintaining strong relationships with our clients and customers, driving business growth through effective account management and sales...