Customer Success Strategist

3 days ago


Houston, Texas, United States Enverus Full time
Customer Success Manager

Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit.

As a Customer Success Manager at Enverus, you will champion the customer throughout the engagement lifecycle, enabling them to get best value from our software and solutions.

This role is focused on customer retention and driving our Net promoter score to the world-class level.

Key Responsibilities
  • Build strong, trusted, and influential relationships with strategic customers, sales, and the Organization.
  • Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services.
  • Proactively offer appropriately tailored advice and bring unique industry insights to the customer and/or sales driving value propositions.
  • Provide feedback to customers to streamline service and product delivery.
  • Engage in ongoing, two-way dialogue with customers regarding ways to improve engagement and use of our product and services.
Requirements
  • Proven results on delivering/exceeding goals on time, with attention to detail.
  • Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization.
  • Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results.
  • Aptitude to build strong relationships and bonds with management, director, and executive-level client base.

This individual will ensure that by using technology solutions, our Account Managers are focused on the right activities to deliver the value that our solutions bring.

The ability to be persuasive in written and verbal communication is a vital part of the role.

The ability to draft problem statements and offer insight into how those problems can be addressed is considered central to the role.

Proactive organization and follow-up with individuals accountable for problem resolution is expected, as is escalation to senior members of the management team when individuals have not delivered expected service levels.

Knowing how and who to engage to block and tackle specific and programmatic issues is essential to performance.

Relationship building across all tiers of the company and the customer's team is required.



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