Customer Success Manager

6 days ago


Houston, Texas, United States Enverus Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Enverus. As a key member of our customer-facing team, you will be responsible for championing our customers throughout the engagement lifecycle, ensuring they get the best value from our software and solutions.

Key Responsibilities
  • Build strong, trusted relationships with strategic customers, sales teams, and internal stakeholders.
  • Develop a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services.
  • Proactively offer tailored advice and bring unique industry insights to customers and sales teams to drive value propositions.
  • Provide feedback to customers to streamline service and product delivery.
  • Engage in ongoing, two-way dialogue with customers regarding ways to improve engagement and use of our product and services.
  • Develop strong relationships within leadership to ensure clear communication of customer required value of all services and products Enverus provides.
  • Responsible for day-to-day management and execution of Customer Success programs, including objectives and goals required to achieve metric improvements.
Requirements
  • Proven results in delivering/exceeding goals on time, with an attention to detail.
  • Experience selling in the Trading and Risk market is a plus, but can be offset by other experience at a SAAS company.
  • Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization.
  • Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results.
  • Relationship Management: Proven aptitude to build strong relationships and bonds with management, director, and executive-level client base.
  • Demonstrated a strong humility trait to establish customer's issues and perspective more important than self, or that of Enverus.
  • Demonstrated values that align with helping others to improve performance through hands-on assistance, teaching, and leadership.
  • Utilized highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture.


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