Customer Success Manager
6 days ago
We are seeking a highly skilled Customer Success Manager to join our team at Enverus. As a key member of our customer-facing team, you will be responsible for championing our customers throughout the engagement lifecycle, ensuring they get the best value from our software and solutions.
Key Responsibilities- Build strong, trusted relationships with strategic customers, sales teams, and internal stakeholders.
- Develop a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services.
- Proactively offer tailored advice and bring unique industry insights to customers and sales teams to drive value propositions.
- Provide feedback to customers to streamline service and product delivery.
- Engage in ongoing, two-way dialogue with customers regarding ways to improve engagement and use of our product and services.
- Develop strong relationships within leadership to ensure clear communication of customer required value of all services and products Enverus provides.
- Responsible for day-to-day management and execution of Customer Success programs, including objectives and goals required to achieve metric improvements.
- Proven results in delivering/exceeding goals on time, with an attention to detail.
- Experience selling in the Trading and Risk market is a plus, but can be offset by other experience at a SAAS company.
- Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization.
- Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results.
- Relationship Management: Proven aptitude to build strong relationships and bonds with management, director, and executive-level client base.
- Demonstrated a strong humility trait to establish customer's issues and perspective more important than self, or that of Enverus.
- Demonstrated values that align with helping others to improve performance through hands-on assistance, teaching, and leadership.
- Utilized highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture.
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Customer Success Manager
1 week ago
Houston, Texas, United States ConvergePoint Full timeCustomer Success ManagerConvergePoint is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our valued customers.Key Responsibilities:Build and maintain strong relationships with customers to drive customer satisfaction and...
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Customer Success Manager
1 week ago
Houston, Texas, United States Enverus Full timeCustomer Success ManagerEnverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. As a Customer Success Manager, you will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software...
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Houston, Texas, United States Enverus Full timeAbout the RoleEnverus is seeking a highly skilled Customer Success Manager to champion our customers throughout the engagement lifecycle, ensuring they get the best value from our software and solutions. As a key member of our team, you will be responsible for driving customer retention and Net Promoter Score (NPS) satisfaction results.Key...
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Customer Success Sales Manager
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Senior Customer Success Manager
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Customer Success Manager
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Senior Customer Success Manager
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Enterprise Customer Success Manager
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Customer Success Manager
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Customer Success Partner
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Houston, Texas, United States Sysco Full timeJob SummaryAs a Customer Success Partner at Sysco, you will play a critical role in ensuring the successful management of customer experiences. Reporting to the Customer Success Manager, you will be responsible for analyzing and executing business processes to drive customer satisfaction and loyalty.Key ResponsibilitiesManage multiple customer-facing...
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Senior Customer Success Manager
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Customer Success Partner
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Senior Enterprise Customer Success Manager
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Customer Success Strategist
1 week ago
Houston, Texas, United States Enverus Full timeCustomer Success ManagerEnverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit.As a Customer Success Manager at Enverus, you will champion the customer throughout the engagement lifecycle, enabling them to get best value from our...