Account Representative

5 days ago

Lowell, Arkansas, United States Central Research Full time
Job Summary

The Central Research team is seeking a highly skilled and motivated Account Representative to join our dynamic team. As an Account Representative, you will play a critical role in performing collection activities on receivables, communicating with debtors, and resolving issues of a non-routine nature.

Responsibilities & Duties:
  • Communicate with debtors to obtain repayment or establish acceptable payment arrangements.
  • Achieve assigned goals, including fee, postdate, liquidation, and consolidation applications.
  • Make required phone calls daily as determined by management.
  • Profile debtors and obtain financial information, updating demographic and financial data for each call.
  • Refer accounts for legal or administrative wage garnishment processes, as dictated by department and client requirements.
  • Perform skip tracing to locate debtors and use skip-tracing tools to locate them efficiently.
  • Locate required skip accounts as determined by management.
  • Effectively communicate with third parties to obtain location information.
  • Profile accounts determined un-locatable or exhausted.
  • Ensure all accounts are worked within client standards and federal regulations.
  • Maintain specified files of accounts per client standards.
  • Work within FDCPA, state regulations, department/division, and CRI Compliance Policies.
  • Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts.
Additional Responsibilities & Duties:
  • Maintain continuing education and training in industry career development.
  • Maintain current knowledge of and comply with all federal and state regulations governing collections, including FDCPA, Privacy Act, and FCRA.
  • Attend training sessions as directed by management.
  • Integrate information obtained through training sessions and policy changes into daily outlines.
  • Assist with collector productivity monitoring through reports and daily productivity measurements as directed.
Skills & Requirements:
  • High School Diploma or GED required.
  • Microsoft Windows and PC experience.
  • Basic keyboarding skills.
  • Minimum of 6 months' collections experience preferred.
  • Experience with internet search engines preferred.
Knowledge, Skills & Abilities:
  • Clean background required for mandatory license to collect.
  • Strong verbal communication skills.
  • Good mathematical and analytical skills.
  • Ability to meet aggressive daily, weekly, and monthly production and quality goals.
  • Ability to work flexible day, evening, and weekend hours as required.
  • Knowledge of federal and state regulations governing collections, including FDCPA, Privacy Act, and FCRA, preferred.
Other Information:
  • Hand dexterity.
  • Able to talk, read, and hear clearly.
  • Occasionally required to stand or walk and lift and/or move up to 25 pounds.
  • Employee works in an office environment.
  • Must be able to complete and pass level 5C clearance during training.

Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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