Reservations Manager

5 days ago


Washington, Washington, D.C., United States The Watergate Hotel Full time
Job Summary

The Watergate Hotel is seeking a highly skilled Reservations Manager to join our team. As a key member of our front office staff, you will be responsible for ensuring seamless guest experiences and maximizing revenue opportunities.

Key Responsibilities
  • Collaborate with senior management to develop and implement effective revenue strategies.
  • Lead and motivate a team of reservation agents to deliver exceptional customer service.
  • Monitor and analyze reservation data to identify trends and opportunities for growth.
  • Develop and maintain strong relationships with key stakeholders, including hotel staff and external partners.
  • Stay up-to-date with industry trends and best practices to ensure the hotel remains competitive.
Requirements
  • Minimum 2+ years of experience in reservations management or a related field.
  • Strong computer proficiency, including MS Office and hotel management systems.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Bachelor's degree in Hospitality or a related field preferred.
  • Ability to work a flexible schedule, including weekends and holidays.


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