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Revenue Manager

2 months ago

Washington, Washington, D.C., United States AccorHotel Full time
Revenue and Reservations Manager

Accomplished Revenue and Reservations Manager sought to drive revenue growth and optimize room rates at AccorHotel. As a key member of the revenue management team, you will be responsible for analyzing market trends, competitor pricing, and historical data to forecast demand and set pricing strategies.

Key Responsibilities:
  • Revenue Analysis and Forecasting: Support the Director of Revenue Management in analyzing market trends, competitor pricing, and historical data to forecast demand and set pricing strategies.
  • Revenue Management Tools: Utilize revenue management tools and systems to optimize room rates and inventory allocation.
  • Reporting and Analysis: Prepare revenue reports and performance analysis for management review.
  • Revenue Enhancement: Identify opportunities for revenue enhancement and cost-saving initiatives.
  • Revenue Meetings: Participate in revenue meetings and contribute to discussions on pricing, distribution channels, and market positioning.
  • Group Business Evaluation: Support in evaluation of group business to ensure maximization of revenues for both guest rooms and food & beverage.
  • Booking Pace Monitoring: Monitor booking pace for all market segments, providing recommendations on strategies to maximize revenues.
  • Revenue Reports: Retrieve / prepare daily Revenue Management reports.
  • Pricing Strategies: In collaboration with Sales and the Director of Revenue Management, develop and execute pricing strategies and rate parameters for all revenue streams.
  • Inventory Management: Review inventory daily, weekly, monthly to ensure appropriate oversell strategies are in place to maximize revenues and balance where needed.
  • Communication: Ensure daily communication between Reservations and Front Office regarding inventory, short-term sell strategies, Group/Convention arrivals, sell out strategies.
  • Content Management: Responsible to maintain current content and parity across all channels in conjunction with the Director, Revenue Management.
  • Strategic Planning: Play an active role in the Strategic Planning, Marketing Plan, Budgeting and Forecast process.
  • Industry Trends: Stay current with industry trends and how they may impact demand.
  • Team Management: Direct report for Reservation Supervisor including day to day Sales training, management of action plans, annual Goals and Development assessments, monthly and quarterly action step development, communication effort.
  • Group Blocks: Liaise regularly with the Reservations Supervisor to ensure that contracted group blocks are open for sale via various booking channels, groups are being picked up and that potential attrition charges are communicated.
  • Revenue Maximization: Verify accuracy of Group blocks vs contract and manage availability to ensure maximum hotel RevPAR over contracted dates.
  • Agent Knowledge: Maximize revenues by ensuring all Reservation, Front Desk & Fairmont Gold Agents are knowledgeable in room product and hotel services.
  • Incentives: Recommend & monitor incentives for central reservations.
  • Pricing and Availability: Monitor pricing and availability across online booking channels to ensure rate parity, including prompt resolution of conflicts.
  • Meetings: Attend pre-convention meetings and revenue management meetings as required.
Qualifications:
  • Education: Hotel Management or four-year degree from an accredited college or university; business or hospitality degree strongly preferred.
  • Knowledge: Knowledge of Opera Cloud, IdeaS Revenue Management Software and GDS's an asset.
  • Skills: Proficiency in Microsoft Office Suite, especially Microsoft Excel required.
  • Leadership: Strategic thinking with a proven ability to mobilize theory into action.
  • Experience: Previous leadership experience in a similar role preferred.
  • Minimum Requirements: Minimum two years of Revenue Management, Reservations and / or Front Office related experience.
  • Communication and Organization: Excellent communication and organizational skills.
  • Project Management: Highly organized with the ability to manage multiple projects under time constraint.

Physical Aspects of Position:

  • Sitting: Frequent sitting throughout shift.
  • Lifting: Occasional lifting and carrying up to 20 lbs.
  • Kneeling, Pushing, Pulling, Lifting: Occasional kneeling, pushing, pulling, lifting.
  • Ascending or Descending: Occasional ascending or descending ladders, stairs and ramps.
  • Focus on Guest Needs: Ability to focus attention on guest needs, remaining calm and courteous at all times.