Guest Services Manager

2 weeks ago


Washington, Washington, D.C., United States Canopy by Hilton Full time

Position: Front Desk Supervisor

As a Front Desk Supervisor at Canopy by Hilton, you will play a pivotal role in ensuring our guests receive outstanding service while overseeing a dedicated team committed to excellence. Your friendly demeanor and proactive approach will greatly enhance the guest experience. This position is ideal for individuals who thrive in a dynamic environment and enjoy taking on leadership responsibilities.

  • Deliver exceptional service to guests consistently
  • Efficiently manage guest check-ins and check-outs with a welcoming attitude
  • Process guest correspondence and messages in accordance with established protocols
  • Acquire a thorough understanding of hotel operations, including staff roles, room pricing, amenities, and sales techniques
  • Promptly handle reservation inquiries
  • Answer phone calls in line with professional telephone etiquette
  • Manage room allocations and special requests effectively
  • Monitor room inventory and assist with revenue management strategies
  • Safeguard guest valuables in accordance with hotel policies
  • Ensure the lobby and front desk area are clean and inviting
  • Exhibit knowledge of safety and security protocols

Benefits of Working with Us:

  • Attractive compensation and benefits for full-time employees
  • Comprehensive benefits package, including health, dental, and vision insurance, life insurance, short-term and long-term disability options, 401K, and educational assistance
  • Discounted accommodation rates at Canopy by Hilton properties
  • Opportunities for professional development and career advancement


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