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Account Manager

2 months ago

Washington, Washington, D.C., United States M.C. Dean, Inc. Full time
Job Title: Account Manager

At M.C. Dean, Inc., we are seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for fostering strong client relationships and acting as a customer advocate to ensure the quality of services provided by our company meets or exceeds contract performance standards.

Key Responsibilities:
  • Build and maintain strong, long-term relationships with clients to understand their needs, expectations, and business objectives.
  • Serve as the primary point of contact for clients, ensuring consistent and open communication.
  • Conduct regular client meetings to review service performance, address concerns, and identify opportunities for improvement.
  • Ensure all services delivered by our company meet the contractual performance standards and client expectations.
  • Develop and implement quality control processes to monitor and evaluate the effectiveness of service delivery.
  • Act as a client advocate within our company, ensuring client needs and concerns are communicated to the relevant teams.
  • Work collaboratively with internal teams to resolve client issues promptly and effectively.
  • Provide feedback to service delivery teams to improve processes and enhance client satisfaction.
  • Oversee contract performance and ensure all contractual obligations are met.
  • Identify and manage contract renewals, modifications, and extensions.
  • Prepare and present regular performance reports to clients, highlighting key metrics and service achievements.
Requirements:
  • Minimum of 5 years of experience in facilities engineering, operations, and maintenance, with a focus on client relationship management.
  • Experience with quality assurance and contract management is highly desirable.
  • Clearable with ability to obtain & maintain TS/SCI with Polygraph.
Benefits:
  • Competitive salary: $101,475 - $162,360
  • Medical, dental, vision, life, and disability insurance
  • Paid-time off
  • Tuition reimbursement
  • 401k Retirement Plan
  • Military Reserve pay offset
  • Paid maternity leave