Loan Processing Associate

1 week ago


Neenah, Wisconsin, United States Community First Credit Union Full time
Position Overview:

As a key member of our team, the Consumer Loan Processor will:
  • Deliver exceptional service to both external and internal members.
  • Ensure precision in preparing secured loan documentation for telephonic loan closings.
  • Oversee the digital loan closing pipeline, conducting quality assurance and disbursing funds upon receipt of electronically signed documents.
  • Address lender inquiries and requests related to consumer loans and DMV/DNR documentation.
  • Engage with third parties concerning payoffs and lien perfection matters.
  • Support the administration of eMV/DMV Partner & DealerTrack software.
  • Review and reconcile general ledger entries pertaining to lien filing fees and taxes collected.
  • Prepare and submit DMV/DNR forms to relevant agencies to secure our lien on collateral.
  • Follow up on unperfected lien filings.
  • Manage and process emails received in departmental shared inboxes.
  • Verify and upload homeowners insurance to the tracking system.
  • Handle processes related to our forced place insurance portfolio.
  • Execute instructions for outgoing wire transfers for disbursed loans.
  • Address loan maintenance requests concerning deferments and collateral modifications.
  • Provide backup support for our student loan program.
Qualifications:

Our ideal candidate will possess a blend of:
  • A high school diploma or equivalent (GED, HSED).
  • A minimum of one year of experience in lending or financial services is preferred.
  • Exceptional attention to detail and accuracy.
  • Strong organizational and time management abilities.
  • Excellent written and verbal communication skills.
  • Familiarity with Microsoft Office suite and web-based software applications.
  • A commitment to delivering outstanding service to our members, both internal and external.
  • The capability to work diligently, find solutions, and enjoy the process.
Compliance Responsibilities:

The Consumer Loan Processor is expected to adhere to Community First Credit Union's policies and procedures. Completion of all mandatory compliance training and continuing education within the specified timeframe is required. A comprehensive understanding of all internal operating procedures within the Consumer Lending Services Department, along with applicable laws and regulations, is essential.

Work Environment:

The work environment is typical of a professional office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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