Associate Customer Service Representative

2 months ago


Neenah, Wisconsin, United States Menasha Packaging Full time
The following duties are normal for this position. The incumbent may perform some or all of these duties however; it is not an exclusive or all-inclusive list. Other duties may be assigned.
  • Ensures timely customer specific material setup and proactively manages proofing and material validation timelines for assigned account(s)
  • Proactively monitors open projects to advise key stakeholders of possible lead time challenges
  • Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives
  • Receives and responds to requested material specification changes and processes appropriate actions
  • Submits project changes through internal operating systems as needed
  • Ensures timely order entry and proactively manages order timelines for assigned account(s)
  • Proactively monitors open orders to advise key stakeholders of possible lead time challenges
  • Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives
  • Receives and responds to customer complaints and processes appropriate corrective actions
  • Supports pricing requests
  • Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory
  • Prepares purchase orders for outside materials
  • Helps to monitor the team's overall workload to level load as needed
  • Helps to identify and share best practices
  • Prepares and reviews required business reports
  • Supports continuous improvement initiatives

Education & Experience Requirements

  • High school diploma or equivalent required
  • Minimum 5 years of relevant experience required
  • Prior display, graphic, and/or contract packaging industry experience preferred
  • Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint

#LI-HM1

#MPC



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