Operations Supervisor

2 days ago

Charlotte, North Carolina, United States Live Nation Entertainment Full time
Job Title: Operations Supervisor

Live Nation Entertainment is seeking an experienced Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of events at our live music venues.

Responsibilities:
  • Oversee and assist with venue setups for events
  • Efficiently manage and organize emails, staff schedules, and communication workflows to enhance productivity and streamline operations across the team
  • Monitor the labor cost of the shift, paying close attention to forecasts
  • Checking accuracy of labor system at the end of the shift
  • Maintain appropriate atmosphere (lights, sound level, room temperature, cleanliness, line of sight, table maintenance, room capacity)
  • Conduct operations with a Guest First mindset
  • Manage tasks for opening, ongoing, and closing operations
  • Conduct daily pre-shift in an upbeat and motivational manner
  • Finalize all event reports once the event concludes
  • Conduct safety, cleaning and maintenance walk-throughs - interior and exterior of building
  • Check ticket counts throughout the event
  • Promote effective communication and organization between departments
  • Any additional tasks assigned by the operations manager, or general managers
Requirements:
  • State or County Licensee or Certification Requirement/ Responsible Alcohol Awareness Training Certification or Equivalent
  • High school diploma or equivalent
  • Availability to work late hours, with flexible scheduling on weekdays and nights
  • Proven strength in team management
  • 3 years supervisory experience in high volume restaurant/music hall environment
  • Knowledge of Microsoft Office software
  • Knowledge of state, federal and local liquor laws and health code regulations
  • Ability to deal with intoxicated guests in a positive and safety minded manner
  • Tolerance of all cultures, music and art forms
  • Excellent time management skills and performs well under pressure
  • Skilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff management
  • Ability to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidence
Preferred:
  • At least 2 years' experience within the live music environment
  • College diploma in related field
Physical Demands/Working Environment:
  • Working environment is fast paced, often loud and stressful
  • Position requires extended periods of prolonged standing and working on your feet
  • Must be able to lift or move up to 45 lbs. using proper lifting techniques
Benefits & Perks:

We offer a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) program with company match. We also offer a range of perks, including free concert tickets, volunteer time off, and a crowdfunding network.

We are an equal employment opportunity employer and welcome applications from people of all backgrounds. We are committed to creating a diverse and inclusive work environment and encourage applications from people with disabilities.

We are passionate about live music and are committed to creating a fun and upbeat work culture. If you are a motivated and enthusiastic individual who is passionate about live music, we encourage you to apply for this exciting opportunity.

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