Client Operations Supervisor

3 days ago


Charlotte, North Carolina, United States Barry's Full time
Job Title: Client Operations Supervisor

At Barry's, we're looking for a highly motivated and customer-focused individual to join our team as a Client Operations Supervisor. As a key member of our studio team, you will be responsible for delivering exceptional client experiences and ensuring seamless studio operations.

Key Responsibilities:
  • Lead on-duty operations, ensuring efficient class check-ins, studio opening, and closing in accordance with our policies and procedures.
  • Support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, and brand standards.
  • Develop effective relationships with clients and staff, providing exceptional customer service and ensuring a consistent client experience.
  • Assist with studio marketing strategy, including acquisition tactics, client and community initiatives, and corporate lead generation and outreach.
  • Oversee milestone, loyalty, and surprise and delight program implementation and execution, celebrating special events and driving community and retention.
  • Manage studio systems, including Zendesk and Brandbot, ensuring all client matters are properly and swiftly resolved or escalated.
  • Assess client needs, maintain quality standards for services, and evaluate client satisfaction, communicating any studio promotions and/or special events.
  • Lead with prompt and effective internal and external communication, maintaining brand standards and all studio facilities responsibilities.
Company Culture:

We're committed to upholding Barry's community and culture standards, living our company mission, vision, and values daily. As a Client Operations Supervisor, you'll represent the Barry's brand within the studio and throughout the fitness community.

Requirements:

  • Strong customer service skills and availability to work 5 shifts, including weekends and public holidays.
  • Friendly, outgoing personality and enthusiasm for the studio and job.
  • Patient, courteous listener with a can-do attitude and cooperative manner.
  • Ability to prioritize and work within a fast-paced environment, maintaining a professional appearance and behavior.
  • Excellent communication skills and ability to demonstrate empathy.


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