Operations Supervisor

3 weeks ago


Charlotte, North Carolina, United States Fedex Ground Full time
Job Title: Operations Supervisor

As an Operations Supervisor at FedEx Ground, you will play a critical role in ensuring the smooth operation of our logistics network. Your primary responsibility will be to lead a team of employees to ensure customer satisfaction by moving all shipments on time and damage-free.

Key Responsibilities:
  • Lead, manage, educate, and develop company employees focusing on retention and growth
  • Supervise and direct employee work, including pre-shifts, with a focus on outstanding quality, customer deliverables, and safety performance
  • Actively monitor, record, and educate employees regarding unsafe acts/conditions, correcting immediately using corrective action as needed
  • Plan daily manpower needs and set schedules to ensure customers' freight is delivered and picked-up timely and damage-free
  • Communicate job assignments, coordinating with all employees to ensure direction is clear and concise
  • Monitor service freight and ensure cut time compliance
  • Monitor, analyze, and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards
  • Assist customers with rate quotes, claim information, and setting appointments
  • Monitor actual performance data and gather information for reporting
  • Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met
Requirements:
  • High school diploma or equivalent
  • Ability to travel as needed
  • Good written, verbal, and interpersonal communication skills
  • Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC, and Tariff Rules, as well as company policies and procedures
  • Able to work independently and as part of a team
  • Multi-tasked oriented and possess good organizational skills
  • Knowledge of Microsoft Office and Internet
Working Conditions:
  • Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise
  • Hours may vary due to operational need
  • Frequent contact with service center personnel; fast-paced, deadline-oriented

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