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Airport Operations Supervisor

2 months ago

Charlotte, North Carolina, United States PrimeFlight Aviation Services Full time
Wheelchair Supervisor Job Description

PrimeFlight Aviation Services is seeking a skilled and experienced Wheelchair Supervisor to oversee the wheelchair operation at our airport locations. As a key member of our team, you will be responsible for ensuring quality services for passengers with mobility challenges by leading a team of Wheelchair Leads and Attendants.

Key Responsibilities:
  • Train and mentor wheelchair attendants on best practices and customer service excellence
  • Monitor safety protocols and guidelines in wheelchair handling and passenger assistance
  • Supervise the daily operations and activities of the wheelchair service team
  • Manage and resolve any operational challenges or passenger complaints related to wheelchair services
  • Collaborate with airport authorities and airline staff to coordinate seamless service delivery
Requirements:
  • Minimum of 1 year of experience in a supervisory role within customer service or airport operations
  • Strong leadership, organizational, and communication skills
  • Proven ability to manage teams effectively and handle challenging situations
  • Ability to read, write, speak, and understand the English language
  • Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
Working Conditions:

The successful candidate will be able to work in a fast-paced environment with moderate to high noise levels. They will also be required to lift up to 70 pounds and push, pull, bend, and stretch as needed.

PrimeFlight Aviation Services is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive pay scale and opportunities for career progression.