Customer Service Liaison

4 days ago


Fletcher, North Carolina, United States Forward Air Solutions Full time
Customer Service Representative

At Forward Air Solutions, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner
  • Maintain accurate and up-to-date customer account information
  • Research and resolve customer service issues in accordance with company procedures
  • Document and record monthly activities for period-end reporting
  • Provide work coverage and support to colleagues as needed

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and organizational skills
  • Proficiency in using technology and software applications

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package


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