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Airport Customer Service Representative

2 months ago


Fletcher, North Carolina, United States Unifi Full time
Job Summary

We are seeking a highly skilled and customer-focused Airport Customer Service Agent to join our team at Unifi. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their travel experience is seamless and enjoyable.

Key Responsibilities
  • Customer Service: Provide first-class customer service to all passengers, responding to their queries and resolving any issues in a professional and courteous manner.
  • Baggage Assistance: Assist passengers with their baggage, including pick-up and resolution of issues related to delayed, lost, or damaged items.
  • Computer Software Utilization: Utilize computer software to track and catalog luggage, ensuring accurate and efficient processing.
  • Customer Interaction: Handle customer interactions with class, efficiency, and professionalism, providing solutions to their queries and concerns.
  • Additional Duties: Perform other related duties as assigned, within the scope of the position's skill and experience requirements.
Basic Qualifications
  • Local Residency: Must be a local resident, with a valid In-State Driver's License.
  • Education: High School diploma or GED.
  • Background Check: Ability to pass a pre-employment drug screen and up to a 10-year background check.
  • Age and Authorization: Must be at least 18 years of age and authorized to work in the United States as defined by the Immigration Reform Act of 1986.
  • Training and Certification: Must complete ramp and SIDA training to obtain airport authority identification security.
  • Physical Abilities: Must be able to carry heavy items up and down jetway stairs, and be alert to moving vehicles or aircraft.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Comprehensive Medical, Dental, and Vision Coverage
  • 401(k) Retirement Plan
  • Telehealth Services
  • Early Access to Pay
  • Competitive Interest Rates on Purchases
  • Paid Time Off
Equal Opportunity Employer

Unifi is committed to equal opportunity employment, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.