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Customer Service Representative for Automotive Services
2 months ago
Salary:
We are in search of a dedicated and customer-oriented Customer Service Representative for Automotive Services to become a vital part of our enthusiastic team. In this role, you will be instrumental in delivering outstanding service to our clientele, ensuring their vehicles receive timely and effective maintenance.
At Hunter Automotive Group, we prioritize enhancing the quality of life for our employees, customers, and the community. Our Core Values—Integrity, Continuous Growth, Strong Work Ethic, and a Positive Outlook—shape our culture and guide our daily operations.
If you feel undervalued or stagnant in your current position and are seeking an employer who genuinely cares about your well-being and career progression, we encourage you to explore our company further.
Key Responsibilities:
- Welcome customers promptly and courteously upon their arrival and assist them with service check-in.
- Perform a comprehensive vehicle inspection and document any pre-existing conditions or concerns.
- Actively listen to customer inquiries and accurately record service requests.
- Provide customers with clear explanations regarding necessary services, repairs, and maintenance.
- Prepare and present service estimates, securing customer approval before proceeding with any work.
- Schedule service appointments and manage workflow to ensure efficient service delivery.
- Maintain open and consistent communication with customers throughout the service process, offering updates on progress and additional recommendations.
- Collaborate with technicians to guarantee timely and precise completion of service tasks.
- Review completed service orders to confirm that all requested work has been executed and quality standards are upheld.
- Address customer inquiries, resolve issues, and manage any concerns to ensure a positive service experience.
- Keep the service area clean and organized, adhering to safety and cleanliness protocols.
- Process transactions, including payments and warranties, with accuracy and efficiency.
Qualifications:
- High school diploma or equivalent.
- Prior experience in a similar role is preferred.
- Experience with Subaru vehicles is a plus.
- Exceptional customer service and interpersonal skills.
- Able to thrive in a fast-paced, goal-oriented environment.
- Must possess a valid driver's license and successfully pass a background check and drug screening.
What We Offer:
- Competitive benefits package (401k, medical, dental, vision, disability, paid time off, paid holidays, paid training, career advancement opportunities).
- Attractive compensation at a modern dealership that you will look forward to visiting every day.
- Supportive ownership and management that is invested in your success.
- An ethical and positive workplace culture.
- Company-sponsored events and gatherings.
If you believe you are well-suited for this position, we invite you to apply through our website for consideration. We look forward to connecting with you soon.
Hunter Auto Group is proud to be an Equal Opportunity Employer.
