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Technical Support Specialist

2 months ago

Bangor, Maine, United States Arthur Grand Technologies Full time

Position Overview

Arthur Grand Technologies is in search of a dedicated and experienced Desktop Support / PC Refresh professional to assist our client.

Role: Desktop Support / PC Refresh

Contract Duration: 6+ months

Job Responsibilities:

  • Minimum of 5 years of relevant experience; Bachelor's or Master's degree or equivalent required.
  • Provide basic desktop support and helpdesk assistance.

Key Skills:

  • Expertise in creating and managing operating system images, driver packages, and task sequences using SCCM or MDT.
  • Proficient in security update management via SCCM or WSUS.
  • Hands-on experience with OS deployment utilizing SCCM & MDT.
  • Familiarity with Windows Imaging & OS Deployment, including customizing and creating WIM images, and experience with ImageX, Windows PE, WAIK, ADK, Windows ICD & DISM tools.
  • In-depth knowledge of Windows operating systems (Win 7/XP/VISTA/Windows 8/Windows 10), registry, applications, and imaging technologies.
  • Responsible for the configuration, installation, and support of equipment in accordance with specifications.
  • Implement modifications and customizations to the OS through registry adjustments.
  • Develop and maintain desktop PC and laptop images for Windows 10 and later, integrating and testing software applications and upgrades.
  • Automate image and application deployment processes, including batch and PowerShell scripting, PXE, and .msi development.
  • Understanding of BitLocker and encryption methodologies.
  • Optimize imaging and installation procedures through utility development.
  • Document design specifications and build processes.
  • Troubleshoot software and hardware issues related to operating systems and supporting applications.
  • Manage software updates using SCCM 2012, including package creation and database reporting.
  • Knowledge of Microsoft Office and Office 365 ProPlus administration.
  • Deploy SCCM OSD Task Sequences effectively.
  • Familiarity with Azure AD and Azure domain join processes.
  • Define and certify client computing hardware standards for end users.
  • Implement security hardening for Windows client operating systems.
  • Utilize Group Policy and System Center Configuration Manager for centralized deployment.
  • Strong understanding of Windows 10 is essential.
  • Resolve Level 2 support tickets efficiently.

Required Qualifications:

  • Proficient in SCCM 2012 or later versions.
  • Experience with Windows Imaging Projects.
  • Skilled in ImageX or DISM tools, and Dell Kace.
  • Familiar with Microsoft Deployment Toolkit (MDT 2013), WDS, ADK, WAIK, and Windows Imaging and Configuration Designer.
  • Knowledge of Application Compatibility Toolkit and Windows System Image Manager.
  • Experience with User State Migration Tool (USMT) and Windows environments.
  • Understanding of backup and disaster recovery solutions.
  • Knowledge of networking concepts, including IP addressing, DHCP, and DNS.

Soft Skills:

  • Excellent verbal and written communication skills.
  • Strong documentation abilities.
  • Proficient in MS Office, including MS Project and Visio.
  • Exceptional customer service skills.
  • Adept at handling unexpected situations.
  • Ability to convey technical issues clearly in various formats.
  • Strong analytical and problem-solving skills.
  • Team-oriented with a strong customer focus.

Additional Experience:

  • Experience with Linux/Unix platforms for installation and imaging.
  • Background in software development processes and methodologies.
  • Experience in QA, software testing, and troubleshooting.
  • 5-7 years of relevant experience preferred.
  • Certifications such as 70-680, 70-698, 70-697, 70-689, 70-692, 70-687, 70-688 are advantageous.
  • MCSE/MCITP/MCSA/MCTS certifications are required.
  • Experience with SCCM 2007 or SCCM 2012 is preferred.

Note: All information will be kept confidential in accordance with EEO guidelines.