Medical Support Specialist

2 days ago

Bangor, Maine, United States Concentra Full time

Overview

At Concentra, we are committed to improving the health of America's workforce, one patient at a time. As a Medical Support Specialist, you will play a vital role in providing exceptional care to our patients. This is a unique opportunity to join a dynamic team and make a meaningful difference in the lives of others.

Responsibilities

  • Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
  • Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing
  • Perform rapid screening tests (influenza, strep, mono, glucose)
  • Assist providers during examination and treatment
  • Responsible for performing routine medical procedures as ordered by treating clinician
  • Prepare and assist clinician with procedure set up and injury care
  • Apply bandages, dressings and splints as ordered by the treating clinician
  • Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
  • Complete quality assurance activities on equipment and medical devices
  • Maintain supplies, clean rooms and equipment, and stock exam rooms
  • Maintain and operate all medical devices and equipment
  • Notify supervisor immediately if equipment is not functioning properly
  • In partnership with center leadership, assist with patient flow and volume
  • Keep patients informed of expected wait times during all aspects of the center visit
  • Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
  • Ensure accuracy in documentation
  • Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system
  • Follow HIPAA guidelines and safety rules
  • Attend center staff meetings or huddles as required
  • Assist in maintaining a neat, clean, and orderly appearance throughout the facility

Qualifications

Education Level: Vocational/Technical/Business School

  • Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)

Job-Related Experience

  • Customarily has at least six months or more of medical assistant experience
  • Knowledge of medical procedures and medical terminology
  • Working knowledge of occupational medicine requirements (state specific) preferred

Job-Related Skills/Competencies

  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Able to communicate both verbally and in writing in a clear, and professional manner
  • Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
  • Must participate in initial and ongoing training as required
  • Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
  • Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications

Additional Data

  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off & Extended Illness Days Offered
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

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