IT Support Specialist

11 hours ago

Bangor, Maine, United States WEIS LLC Full time
Job Title: End User Support Analyst

Weis Markets is seeking a highly skilled and motivated End User Support Analyst to join our team. As an End User Support Analyst, you will be responsible for delivering IT support in accordance with IT service level objectives and agreements for end user computing environments.

Key Responsibilities:
  • Deliver IT support in accordance with IT service level objectives and agreements for end user computing environments
  • Resolve basic and intermediate complexity end user computing equipment and application problems
  • Implement and maintain workstation and mobile device solutions, including hardware and software installations and upgrades
  • Utilize tools and utilities required to manage and keep secure Weis Markets' endpoints
  • Support managed print services devices and utilities
  • Respond to and resolve incidents regarding hardware and software related to end user devices
  • Collaborate with other Information Technology teams on the install and maintenance of existing supported technology environments
  • Images and distributes new and existing computer systems and mobile devices
  • Performs installation, moves, changes or upgrades, and disposal of computer hardware and/or software products as needed, and corrects software configuration issues
  • Diagnoses and repairs mobile devices and cell phone malfunctions or coordinates replacement/repair as necessary
  • Receives, updates, and tracks incident and request records to resolution
  • Prepares and updates support documentation for end user computing environments
  • Maintains a high level of technical competence in the systems supported, aligning Information Technology best practices to organization processes and client mindsets
  • Inventory and tracking of company equipment and software licenses
  • Complete training on servicing all equipment to be maintained
  • Maintain a safe and clean work environment
Requirements:
  • High school diploma or equivalent required
  • Associate's degree or higher in Computer Science, Information Technology, or related field preferred
  • Minimum 2 years of experience in IT support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of IT service management principles and practices
  • Experience with IT service desk software and tools
  • Ability to work independently and as part of a team
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Weis Markets is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

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