Treasury Support Specialist

5 days ago


Bangor, Maine, United States Bar Harbor Bank & Trust Full time
Job Summary

We are seeking a highly motivated and detail-oriented Treasury Support Specialist to join our team at Bar Harbor Bank & Trust. As a key member of our operations team, you will provide exceptional customer support, troubleshoot digital issues, and maintain accurate records.

Key Responsibilities
  • Customer Support: Provide timely and accurate support to internal and external customers via email, phone, and digital channels.
  • Troubleshooting: Research and resolve issues related to online banking and digital products, collaborating with 3rd party vendors as needed.
  • Maintenance: Gather and process agreements and forms for service maintenance requests, maintain department files and records.
  • Implementation: Assist with the implementation of new service setups, manage forms using document signing software, and complete system setup in the bank's core system and online banking platform.
  • Communication: Liaise with internal and external customers to ensure effective communication of services, maintenance, and training.
  • Quality Control: Ensure all work processed is accurate and compliant with policies and procedures, reviewing team members' work for accuracy and compliance.
  • Security: Consistently follow risk mitigation best practices, detecting and escalating suspicious or fraudulent activity.
  • Other Tasks: Complete recurring tasks such as hourly file uploads, remote deposit check exception reviews and processing, end of night file processing, daily and monthly report management, and other duties as requested.
Requirements
  • Minimum of a high school degree or equivalent.
  • 2-3 years of customer service experience.
  • General knowledge of banking, digital, and/or core banking, bank operations, or equivalent.
  • Highly motivated and works independently.
  • Strong written and verbal communication skills.
  • Strong attention to detail and analytical skills.
  • Proven track record of managing competing tasks and priorities while maintaining accuracy.
  • Ability to diagnose and problem solve challenging technical issues via email, phone, and digital channels.
  • Working knowledge of Windows-based software programs (MS Office, Word, Excel).
  • Working knowledge of technological systems and software to support troubleshooting digital issues.
  • Ability to analyze and interpret findings and results to draw logical conclusions to troubleshoot and carry out daily assignment.
Work Environment

Full-time, 40 hours per week. Flexibility to work some evenings and weekends as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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