IT Support Specialist
1 day ago
We are seeking a highly skilled IT Support Specialist to join our team at the City of Bangor, Maine. The successful candidate will be responsible for providing technical support and maintenance for all City workspace systems and peripherals.
Key Responsibilities- Install, maintain, and provide technical support for employee computers and associated devices.
- Document all new and existing systems, procedures, and network diagrams as assigned.
- Assist with local server/switch system maintenance, including hardware/software installation and/or upgrades.
- Support Microsoft Office 365 apps, including email and anti-virus applications installed on all systems.
- Support backup/restore hardware, software, and IT policies pertaining to data and system backup.
- Install and assist with IP-based camera systems and assist with the management of Access Control Systems installed at various City department locations.
- Instruct and train users on various IT systems and IT standards and policies for system users.
- Perform other related duties as assigned by the Information Technology Administrator.
- A high degree of discretion when working with sensitive data, equipment, and areas is required.
- Incumbent is expected to maintain confidential information and shall refrain from disclosing to any other party any information deemed confidential.
- Being able to provide excellent customer service and communicate effectively with others while providing IT support.
- A degree in Information Technology, Computer Science, or a related field of study is preferred, but not mandatory.
- Some responsible experience or any combination of training and experience that provides the necessary skills, knowledge, and abilities is required.
The incumbent will work in a fast-paced environment with a high level of technical complexity. The ability to work independently and with minimal supervision is essential.
BenefitsThe City of Bangor, Maine offers a competitive salary range of $28.29 to $37.98 per hour (37.5 hours/week), based on experience and qualifications. Benefits include health, dental, and vision insurance, as well as a retirement plan with employer contribution, group life insurance, and accrued leave time.
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