Desktop Support Specialist

4 days ago


Bangor, Maine, United States GAVS Technologies N.A. Full time
Job Summary

GAVS Technologies N.A. is seeking a skilled Desktop Support Specialist to join our team. The ideal candidate will have a strong background in desktop support and system administration, with experience in Windows and Mac operating systems, hardware, and software.

Key Responsibilities
  • Technical Support: Provide technical assistance to end-users, troubleshooting and resolving hardware and software issues.
  • System Administration: Oversee system updates, patches, and software installations, ensuring data security and compliance.
  • Inventory Management: Maintain accurate records of hardware and software assets, including procurement and disposal.
  • User Training and Documentation: Develop user documentation and provide training on IT tools and systems.
  • Incident Management: Coordinate with the IT Help Desk to ensure prompt resolution of user-reported issues.
  • Vendor Management: Interact with external vendors to facilitate hardware and software procurement, maintenance, and repairs.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Proven experience in desktop support and system administration.
  • Strong technical skills in Windows and Mac operating systems, hardware, and software.
  • Experience with Active Directory, Group Policy, and network troubleshooting.
  • Excellent leadership and team management skills.
  • Strong communication and interpersonal abilities.
  • Knowledge of healthcare IT practices and compliance regulations (HIPAA).
  • Relevant certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft Certified Desktop Support Technician) is a plus.


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