Regional Manager of Operations

1 day ago

Virginia, Minnesota, United States Allcarefamilymed Full time
{"title": "Regional Manager of Operations", "subtitle": "Lead a Team of Healthcare Professionals", "content": "

AllCare Primary and Immediate Care is a trusted provider of comprehensive healthcare services with over 30 locations across Maryland, Virginia, Washington DC, and Georgia. We are committed to continuous expansion and are proud to bring convenient access to high-quality primary care to communities in need.

Our Vision: We are on a mission to redefine and transform primary care by providing convenient access to high-quality services delivered by knowledgeable and compassionate teams to promote physical and mental well-being in order to heal the bodies and minds of the communities we serve.

The Regional Manager of Operations will travel to all locations and lead a team of Practice Managers and Medical Assistants, ensuring excellent patient care and customer service. This hands-on leadership role will implement changes to existing operational and business processes to meet current and future demands of our growing practices.

Key Responsibilities:

  • Build a high-performing team with high morale and addresses performance issues quickly and decisively.
  • Ensure the clinic is safe and in compliance with quality standards by conducting audits of all centers in assigned region.
  • Drive high performance in established company KPI's and P&L performance.
  • Manage and provide operational support and leadership to center level teams including direct supervision of Practice Managers within assigned region.
  • Participate in all ordinary functions of management including interviewing field team members and Practice Managers.
  • Address individual or team performance deficiencies via disciplinary actions and performance evaluations.
  • Handle patient escalations and visitor issues and complaints. Provides feedback and follow-up training to Practice Managers and employees. Recognizes good performance.
  • Implements programs, practices, and leads teams designed to improve operations, staff retention and employee engagement.
  • Ensures that Practice Managers & workforce management create monthly schedules for non-provider staff based on clinic volume/needs. Always ensures adequate staffing.
  • Ensures assigned clinics environments are clean, orderly and in compliance with company policy and accrediting standards.

Requirements:

  • Five+ years of multi-site management experience, with a healthcare background strongly preferred.
  • Working knowledge of payroll and scheduling.
  • Ability to multi-task in a fast-paced working environment and maintain a positive attitude.
  • Proven ability to supervise, coach and develop people leaders & staff using excellent interpersonal and communication skills.
  • Assists AllCare leadership in planning, organizing, implementing, and monitoring quality control and quality assessment.
  • Strong computer skills – Excellent knowledge of Microsoft suite of products (Word, Excel, Visio, MS Project, PowerPoint and SharePoint), formatting, drafting and updating documents, creating workflow documentation, Smartsheet use and other computer program knowledge.
  • Knowledge of computerized information systems (EMR).
  • Ability to transparently communicate complex concepts and strategies and work cross-functionally in a fast-paced and rapidly changing environment.
  • Organized, detail-oriented and the ability to multi-task and maintain detailed records.
  • Understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations.

Working Relationships:

  • Center level field team members to include Medical Assistants, Front Desk, Physicians, and APP's.
  • AllCare administrative team members.
  • Vendor/Partner - Relevant Vendor relationship management if applicable.

Travel: The role will require 60% travel between locations of assigned region or market.

Physical Demands: This position primarily operates in a clinical environment, involving regular interaction with patients and healthcare staff. Physical demands include standing for extended periods.

"}

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