Business Development Manager

1 week ago

Fort Lauderdale, Florida, United States American Express Full time
About the Role

We are seeking a highly skilled and motivated Tele Account Development Manager to join our team at American Express. As a Tele Account Development Manager, you will be responsible for developing and managing high-potential and high-spending clients through telephone-based interactions.

Key Responsibilities
  • Planning: Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers provided by American Express within your territory.
  • Relationship Management: Proactively reach out to customers to uncover opportunities, treat the customer until there's a change in customer spend in alignment with growth or retention conversations.
  • Client Solution: Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume.
  • Negotiation and Closing: Partner closely with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit.
  • Compliance: Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to.
Requirements
  • Knowledge and Skills: Strong customer relationship building skills, consultative selling, closing, influence and persuasion, and demonstrating value.
  • Results Focus: Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks.
  • Market, Industry, and Product Knowledge: Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation.
  • Attributes: High learning agility, intellectually curious, collaborative and growth mindset, personal accountability, and compliance focused.
  • Experience: Bachelor's degree required, excellent sales experience, 3 – 5 years minimum, experience partnering with clients across various markets/industries, and experience in a highly-regulated industry.
What We Offer

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, 6% Company Match on retirement savings plan, free financial coaching and financial well-being support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working model with hybrid, onsite or virtual arrangements depending on role and business need, 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy, free access to global on-site wellness centers staffed with nurses and doctors (depending on location), free and confidential counseling support through our Healthy Minds program, and career development and training opportunities.

About American Express

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

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